Onboard and train customers, build client relationships, drive product adoption, resolve customer challenges with internal teams, identify upsell and cross-sell opportunities, support renewals, reduce churn, and help customers maximize platform value.
🚀 We’re Hiring | Customer Success Specialist
Are you someone who enjoys building relationships, solving problems, working with customers, and making things happen?
We’re looking for a Customer Success Specialist to join our team in Mumbai / Chennai.
You’ll be a trusted partner for our customers — helping them onboard successfully, drive product adoption, solve challenges, and ultimately get maximum value from our platform.
What you’ll be doing:🔹 Onboard and train customers for smooth adoption
🔹 Build strong and meaningful client relationships
🔹 Understand customer challenges and work with internal teams to resolve them
🔹 Identify upsell & cross-sell opportunities
🔹 Support renewals and proactively contribute towards reducing churn
🔹 Help customers get maximum value from our products
What we’re looking for:✅ Experience in Customer Success / Account Management is preferred
✅ Freshers are also welcome to apply!
✅ Excellent communication and problem-solving skills
✅ Strong customer-first mindset
✅ SaaS / CRM experience is a plus
📍 Based in Mumbai or Chennai
Most importantly, we’re looking for someone with hunger, curiosity, and the intent to learn and do new things.
If you’re someone who is willing to take ownership, learn fast, step outside your comfort zone, and make an impact — we’d love to hear from you! 🚀
Disprz Mumbai, Maharashtra, IND Office
Lotus Corporate Park, Off Western Express Highway, Mumbai, Maharashtra, India, 400063
Similar Jobs
Cloud • Information Technology • Other • Security • Software
Supports post-sale client relationships for small-to-medium IT service contracts. Acts as a trusted advisor, helps clients adopt services, identifies expansion opportunities, supports renewals, resolves escalations, maintains portfolio data quality, and collaborates with sales and service delivery teams. The role also requires understanding ITIL practices, billing, contracts, financial metrics, and the company’s service portfolio.
Top Skills:
Itil
Edtech • Software
Manage a portfolio of client accounts: respond to queries, track usage and account health, prepare reports and dashboards, coordinate with product/support/delivery, maintain CRM records, and support client onboarding.
Top Skills:
CRMCustomer Success ToolsGoogle SheetsHubspotExcelSalesforce
Logistics • Transportation
Own post-onboarding lifecycle for APAC enterprise accounts to drive adoption, prevent churn, deliver training, manage technical escalations, coordinate cross-functionally, enable commercial teams, and provide product feedback and documentation to improve customer value.
Top Skills:
APIsConfluenceIntegrationsJIRAKnowledge Base SystemsSalesforceSupport ToolsZoho
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
