Manage assigned SaaS accounts, build relationships with key stakeholders, ensure product adoption, drive renewals and retention, coordinate cross-functional delivery, handle escalations, and support client communications and invoicing processes.
Position: Customer Success Manager
Location: Mumbai, Delhi
Role Type: On Site
Know Us Better:
Signzy is a digital trust system. We provide identification, background checks, forgery
detection and contract management systems which enable contracting in a trustable,
safe, legal, and convenient manner. Our biometric user authentication system and
blockchain-based digital trail ensure non-repudiation. This increases compliance and
enforceability in the court of law. We consist of a tech-savvy team and are backed by
investors who are enthusiastic about creating solutions with technology.
Working at Signzy:
● At Signzy we breathe software and explore the latest technologies to create the most
amazing products.
● We comprise a tech-savvy team and are backed by investors who are enthusiastic
about creating solutions using technology.
● Signzy is looking for a Customer Success Manager. If you think you have what it takes
to get the job done, this is an invitation to be a part of the future!
What you’ll do:
●Map your accounts, identify, develop, and build relationships with key stakeholders while driving both hunting (new business acquisition) and farming (account growth through upselling, cross-selling, renewals, and retention) opportunities.
● Responsible for Renewal, Retention & checking client usage of Signzy Product.
● Drive marketing communications to educate clients about the new products,
initiatives via marketing campaigns.
● Serve as a point of contact for the customer and all internal teams.
● Ensure the timely and successful delivery of our products and solutions according to
Client needs and objectives.
● Assist with high severity requests or issue escalations as needed.
● Work with cross-functional teams to manage certain requirements like invoicing.
What you’ll bring:
● 1-2 years previous work experience as Customer Success Manager or similar role in a
SaaS / PaaS organization.
● Outstanding communication and interpersonal skills.
● Good problem-solving and negotiation skills.
● A customer-oriented attitude that drives results.
● Aptitude in networking, building & maintaining long-term strategic relationships.
● Ability to work in a fast-paced, high-pressure startup environment.
● Bachelor’s / Master’s degree from a reputed institute.
Why join us:
We are inviting you to be a part of a well-funded growing startup that is on a mission to
create a global digital trust system with the help of technology and AI. Our mission is
built alongside the pillars of respect, empathy, and appreciation for our Signzy team. We
are firm believers in team effort and collaboration. At Signzy, our leaders and managers
provide ample room for growth by giving equal opportunity to everyone.
For more information, please visit our website:
Website: www.signzy.com
LinkedIn: www.linkedin.com/company/teamsignzy/
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