Onboard customers, serve as the primary account contact, drive platform adoption and value delivery, monitor customer health, resolve support questions, gather product feedback, maintain long-term engagement, and identify upsell opportunities.
Ensuring customers (companies using Proof-of-Skill for hiring) have a smooth onboarding experience, get maximum value from the platform, and stay engaged long-term.
Skills: Communication, empathy, product knowledge, startups/hiring ecosystem, Google Sheets/CRM/support tools.
Responsibilities: Onboard new customers, primary point of contact for accounts, ensure product value delivery, collect feedback, track health metrics, handle support queries, identify upsell opportunities.
This is a remote position.
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