The Customer Success Associate will provide customer service, evaluate loan applications for fraud, manage payments, and escalate customer feedback.
Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. With over 49 million downloads, Branch is one of the most popular finance apps in the world.
Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and had garnered more than $100M in funding with investments from leading Silicon Valley firms, including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.
Responsibilities:
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. With over 49 million downloads, Branch is one of the most popular finance apps in the world.
Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and had garnered more than $100M in funding with investments from leading Silicon Valley firms, including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.
Responsibilities:
- Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
- Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
- Servicing & Collections: Proactively reaching out to borrowers who have missed payments
- Product: Escalating customer feedback and IT bugs to help improve our product
- Finance: Manage refunds, repayments, and other payment processes
- General: Various administrative projects as needed
- 1-4 years of previous job experience in customer service primarily via calling
- Proficient in Hindi and English communication
- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Driven by data and highly analytical, good understanding of excel preferred
- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Benefits of Joining:
- Competitive salary and equity package
- Fast-paced, collaborative, and high-autonomy work culture
- Hybrid work setup designed for flexibility and work-life balance
- Fully paid group medical insurance and personal accident insurance for self
- Generous paid time off, plus company-declared public holidays
- Monthly Work From Home refreshment stipend
- Quarterly social meet-ups and sponsored monthly team lunches
Branch International Mumbai, Maharashtra, IND Office
Mumbai, India
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead and grow engineering teams building large-scale AI/ML platform infrastructure (model serving, training, feature stores). Drive technical strategy, deliver complex backend systems to production, partner with product and stakeholders, uphold high engineering and operational standards, and coach engineers for career growth.
Top Skills:
Backend PlatformsDistributed SystemsFeature StoresGpu-Accelerated Model ServingLlmsTraining And Data Access Infrastructure
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Own territory vision and GTM for Atlassian Service Collection in India. Drive funnel/account planning, collaborate with AEs, Marketing, Customer Success, partners, represent at events, and support RFP/RFI responses with SI partners to win and retain customers.
Top Skills:
ItilItsm
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Build high-performing, testable, scalable frontend code; collaborate with designers and engineers; lead technical designs and projects; contribute to code reviews, documentation, and bug fixes; mentor and onboard junior engineers.
Top Skills:
AgileAngularjsBundlingChaiCSSCypressHTML5Javascript (Es6)JestLintingMochaReactTestingVue
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
