Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, your day involves designing, building, and configuring applications tailored to align with specific business processes and application needs. You will engage in understanding the requirements, translating them into functional software solutions, and ensuring that the applications effectively support organizational goals. Collaboration with various stakeholders to refine application features and continuous improvement of the software environment are integral parts of your daily activities, fostering innovation and efficiency within the business context.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze business requirements for application development.
- Ensure the quality and performance of applications through rigorous testing and validation.
- Maintain documentation related to application design, configuration, and deployment processes.
- Support junior team members by sharing knowledge and assisting in problem-solving activities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong understanding of application design principles and software development lifecycle.
- Experience in configuring and customizing ServiceNow modules to meet business needs.
- Ability to troubleshoot and resolve issues within ServiceNow applications efficiently.
- Familiarity with integration techniques and data migration within ServiceNow environments.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.