Manage a portfolio of SaaS customers, guiding onboarding, experimentation programs, conversion-rate optimization, training, issue resolution, and retention efforts. Build strong customer relationships, translate analytics into actionable strategies, coordinate with internal teams, and reduce churn. The role requires customer-facing experience, CRO and digital marketing knowledge, SaaS understanding, Google Analytics familiarity, strong communication, and analytical skills.
About Wingify
Founded in 2009, Wingify was built with a simple mission: to make experimentation and experience optimization accessible to everyone. What began in a New Delhi apartment has grown into a global SaaS platform enabling organizations to improve digital experiences through data-driven experimentation and insight.
Today, Wingify serves thousands of customers—from fast-growing startups to Fortune 500 companies like the World Economic Forum, Genpact, Forbes, and LEGO—and is supported by a global team of 450+ employees, with ANZ emerging as a key growth region.
Following Wingify’s merger with AB Tasty, the combined organization now forms a larger digital experience optimization platform with $100M+ in annual recurring revenue, 4,000+ customers worldwide, and nearly 800 employees across 11 global offices. Led by Sparsh Gupta as CEO and backed by Everstone, the group is focused on delivering best-in-class experimentation, personalization, and AI-led optimization solutions at global scale.
Role Overview:
As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using Wingify solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.
Role Overview:
As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using VWO solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.
Key Responsibilities:
- Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, impleWork closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
- Manage the onboarding of new clients.
- Help build loyalty by creating an excellent relationship with the customers.
- Arrange operational and methodological training sessions for your accounts
- Resolve any issues and problems faced by customers
- Manage complaints to maintain trust
- Serve as the link of communication between customers and internal teams
- Maximize your portfolio’s retention by minimizing churn and contraction
Required Skills & Experience:
- Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
- Understanding of Conversion Rate Optimization space
- Knowledge of Digital Marketing techniques and online promotional activities.
- Analytical thinker who can translate complex data into actionable plans
- Understanding of Google Analytics
- Knowledge of how SaaS works
- Excellent customer relationship management skills.
- Outstanding communication, understanding, and writing skills.
- Understanding of web applications, HTML, JavaScript, and CSS is a plus
- Bachelor’s degree, Business or Computer Science related.
- Minimum 3 years of customer-facing experience.
Perks and Benefits:
- Remote-First Organization: Flexibility to work from anywhere.
- Group Health Insurance: Comprehensive coverage for you and your family.
- International Offsites: Participate in annual company retreats to global destinations.
- Competitive Compensation: Attractive salary with performance incentives.
- Learning Opportunities: Engage in incredible learning experiences within international teams.
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Account Executive will prospect, build pipeline, and close mid-market sales of Samsara’s IoT solutions. Responsibilities include researching prospects, conducting high-volume cold outreach, managing proofs of concept and trials, coordinating multiple stakeholders, negotiating complex pricing, selling to executives, and consistently achieving quota. Typical deals range from $20,000 to $100,000, with approximately 25% travel required across the Midwest territory.
Top Skills:
Internet Of Things (Iot)Salesforce (Sfdc)
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Supports automation systems including AMHS, ASRS, AGVs, conveyors, robots, PLCs, and material tracking tools. Performs installation, commissioning, testing, troubleshooting, preventive maintenance, root cause analysis, and corrective actions. Participates in automation projects, FAT, SAT, UAT, system buyoffs, documentation, vendor coordination, and cross-functional deployment activities. Ensures compliance with safety and operating standards while developing technical expertise in semiconductor manufacturing automation.
Top Skills:
AgvsAmhsArvAsrsControllersConveyorsLiftsMaterial Tracking SystemsMechanical SystemsPlcsRobotsSensorsServo DrivesSpmVision Systems
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Owns equipment performance, reliability, and availability for semiconductor manufacturing lines. Responsibilities include troubleshooting automation and equipment issues, analyzing downtime, improving OEE, MTBF, and MTTR, optimizing maintenance and changeovers, leading root cause analysis, supporting new product introductions, implementing equipment upgrades, ensuring safety and ESD compliance, coaching technicians, and collaborating with vendors and cross-functional engineering teams.
Top Skills:
Ai-Assisted ToolsData AnalyticsEsd ControlsManufacturing Automation
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
