Converged Comm- Business Development Manager

Role Overview 

The role of a Business Development Manager is that of a growth catalyst for our Converged Communication portfolio (Cloud Telephony, Omni-channel, SIP Trunk, SMS, RCS) in our Top-End Logos. 

The primary mandate is to move beyond passive account management to proactively build, nurture, and accelerate a robust sales funnel. 

The role entails partnering with our sales teams and external channel partners to lead technical conversations, orchestrate product demonstrations, and drive successful customer adoption. 

Key Deliverables 

• Active Funnel Orchestration: 

• Own the end-to-end sales lifecycle within the top 500 accounts. 

• Initiate, qualify, and progress leads, ensuring a healthy pipeline at every stage from initial conversation to final conversion. 

• "Hands-On" Sales Activation: 

• Lead the charge on technical presentations and product demonstrations. 

• Must be able to translate converged communication solutions into clear business value for C-suite and IT heads of Medium Enterprises. 

• Ecosystem Alignment: 

• Drive collaborative sales motions by aligning our internal sales teams and channel partners. 

• Ensures all parties are equipped with the right messaging and technical support to close deals. 

• Penetration Strategy: 

• Execute a systematic plan to deepen portfolio penetration. Identify whitespace within existing top-end SMB accounts and convert those gaps into revenue-generating projects for SIP, RCS, and Cloud Telephony services. 

• Outcome Accountability: 

• Move the needle on adoption metrics. 

• Success is measured by the quality of the funnel built and the actual volume of customer conversions achieved through strategic partner/sales orchestration. 

Desired Profile & Skills 

• Experience: ~10-12 years in the Converged Communications space (Cloud Telephony, CCaaS, UCaaS, Omni-Channel (WhatsApp, RCS, SMS) specifically targeting the SMB/Enterprise segment. 

• Technical Mastery: Proficiency in the technical stack: SIP, VoIP, Cloud Telephony, WhatsApp and API-based communications (SMS/RCS). 

• Influence & Orchestration: Proven track record in an indirect/partner-led sales model. You must have the gravitas to influence partner teams and the agility to drive them toward results. 

• Education: Bachelor’s degree in engineering or business administration. An MBA is highly preferred. 

Key Behavioral Attributes 

• Sales Hunger: Should possess an aggressive drive to hunt for opportunities within existing logos. The person should not just be an administrator; but are a business driver. 

• Technical Evangelism: Ability to articulate "converged communications" value propositions that resonate with business leaders, not just IT managers. 

• Relentless Execution: A commitment to moving conversations from "interest" to "demonstration" to "signed contract" with speed and precision