Jobs at Tata Tele Business Services

The posting provides limited role-specific detail. The Customer Success Manager position appears focused on supporting business customers and advancing customer-centric digital connectivity and technology solutions, including connectivity, cloud, security, IoT, and marketing services.

Manages platinum business partners for Tata Tele Business Services, supporting the delivery and growth of connectivity, collaboration, cloud, security, IoT, and marketing solutions. The description emphasizes customer-centricity, digitalization, innovation, and professional development but provides no specific day-to-day responsibilities or qualifications.

Owns a defined SMB micro-market, driving customer acquisition, recurring revenue, field sales execution, partner development, and team performance. Responsibilities include recruiting and coaching direct sales members, managing affiliate partners, planning local market coverage, converting leads, coordinating service delivery, maintaining CRM data, and reporting sales performance. The role requires strong B2B field sales, funnel management, territory execution, and leadership experience, preferably in telecom, ICT, cloud communications, ISP, or SaaS industries.

Serve as the Product Owner for TTBS: define product vision, prioritize backlog, collaborate with stakeholders and engineering, drive Agile delivery, and ensure solutions meet business and customer needs.

Manage and grow strategic relationships with Platinum partners, drive joint revenue and go-to-market initiatives, coordinate cross-functional teams, track partner performance, and meet partnership targets.

The Customer Success Manager will support customer-centric delivery of Tata Tele Business Services’ business connectivity and digital solutions. The role is associated with helping business customers gain value from services spanning connectivity, collaboration, cloud, security, IoT, and marketing solutions. No specific responsibilities, qualifications, compensation, travel, or clearance requirements are provided.

Leads the go-to-market farming strategy for Platinum and Gold channel partners. Builds scalable partner-growth frameworks, develops partner infrastructure and capabilities, creates playbooks to increase product penetration and revenue extraction, and coordinates with regional sales, product development, marketing, OEMs, and partner teams. Success is measured by revenue, order bookings, logo-potential extraction, and EPPC growth.

Lead strategy, lifecycle, and commercial growth for enterprise voice products (SIP/PRI/Cloud Calling). Define roadmap, drive migrations to IP/cloud, manage partnerships, ensure regulatory compliance, enable GTM and sales, and mentor a product team to deliver revenue, profitability and customer adoption.

Own end-to-end telecom billing and BSS solution architecture across customer, product, CPQ, ordering, provisioning, mediation, charging, billing, payments, collections, and revenue assurance. Lead legacy-to-cloud transformation, migration strategy, API and event-driven integration, architecture governance, vendor evaluations, and technology selection. Define scalable, resilient architectures using microservices, Kubernetes, cloud platforms, and TM Forum standards. Provide technical direction to delivery teams and communicate recommendations to senior stakeholders.