Research, write, and edit customer-facing product documentation (user manuals, online help, API and command references). Gather technical info from engineers, assemble docs to standards, manage multiple documentation projects across product lines, support localization and international teams, and coordinate schedules across time zones.
Brief Job Description:
Technical Writer:
Responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Researches, writes and edits various product documentation for advanced technology products in English language.
- Gathers technical information proactively. Research available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.
- Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.
- Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.
- Able to manage multiple complex project schedules across multiple product lines and businesses.
- Other duties as assigned.
Qualifications:
Required/ Minimum Qualifications:
- Minimum of 3 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications in professional writing, technical writing, digital writing/communications, journalism or English are preferred. At least 5 or more years of equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.
Additional / Preferred Qualifications:
- Fluent in and able to communicate, understand and explain complex concepts in English.
- Experience with writing for localization and working with international teams.
- Experience with CSS, XML and XHTML.
- Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
- Strong interpersonal, communication and editing skills with high attention to detail.
- Self-motivated with the desire to be a team-player and support team goals and mission.
- Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.
- Ability to support multiple time zones when needed.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- Standard physical demands of desk work
Time Travel Needed:
- 25%
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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