Content Quality Administrator

Company Description

About Believe

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop independent artists and labels in the digital world by providing them the solutions they need to grow their audience at each stage of their career and development. Believe’s passionate team of digital music experts around the world leverages the Group’s global technology platform to advise artists and labels, distribute and promote their music. Its 2,020 employees in more than 50 countries aim to support independent artists and labels with a unique digital expertise, respect, fairness and transparency. Believe offers its various solutions through a portfolio of brands including Believe, TuneCore, Nuclear Blast, Naïve, Groove Attack, AllPoints, Ishtar and Byond. Believe is listed on compartment B of the regulated market of Euronext Paris

(Ticker: BLV, ISIN: FR0014003FE9).

www.believe.com

Ready to #setthetone with Believe? 

Job Description

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Administrator of TuneCore in Mumbai, India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

• Responsible for validating and processing all releases within the specified timeline as per the stores guidelines, ensuring that all commercial priority content is processed.
• Knowledge of song metadata essential details like genre, artists, cover art, lyrics & album information.
• Implement quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software.
• Ensure on-time customer support for all the clients in TuneCore with relevant solutions following the SLA.
• Keen interest in the music industry, new technologies, digital music platforms etc.

Qualifications

• Bachelor's Degree
• Keen interest in music industry, new technologies, digital music platforms etc.
• Should have been mandatorily working on Zendesk with minimum of 1-2 years.
• Good communication skills
• Experienced in Customer support and reporting.
• Proactive and willing to improve process and tools.
• Organized, reliable and independent.
• Motivated and curious, you know how to prioritize the work given.
• Collaborative team player, as they will be an integral part of a large team.
• Proficient using Microsoft Office
• Fluency in English is mandatory, both written and spoken
• Strong attention to detail
• Understand the importance of good customer service.
• Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.

Additional Information

Benefits @Believe:

#Flexibility - Just punch in leaves, not intime and out time

#Office perks - a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability - You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclaimer: Believe is committed to ensuring equal opportunities in employment, regardless of origin, gender, morals, sexual orientation, gender identity, age, family status, pregnancy status, political opinions, union activities, religious beliefs, physical appearance, surname, place of residence, health status, or disability.