We are seeking an experienced Client Success Manager who excels in building strong client and contractor relationships, driving revenue growth through upselling and cross-selling, and making sound, confident decisions in a fast-paced environment. This role is critical in ensuring high client satisfaction, seamless service delivery, and long-term business expansion across the client lifecycle.
As a Client Success Manager, you will serve as a trusted advisor to clients and a key leader in managing vendor and contractor operations. You will listen closely to client needs, guide them through strategic decisions, and proactively identify opportunities to introduce complementary services and solution upgrades. The ideal candidate is highly interpersonal, commercially minded, and comfortable navigating complex client and contractor dynamics with professionalism and confidence.
Key Responsibilities
- Client & Contractor Leadership: Act as the primary point of contact for clients while directly overseeing contractor relationships, performance, and alignment to ensure seamless project delivery.
- Relationship & Account Management: Build and maintain strong, long-term relationships with clients and contractors built on mutual trust, clear expectations, and exceptional value.
- Revenue Growth (Upselling & Cross-Selling): Proactively identify client growth opportunities, recommending additional services, upgrades, and tailored solutions (upselling/cross-selling) that align with their business goals.
- Strategic Guidance & Decision-Making: Assess client needs, lead high-level discussions, manage expectations, and confidently guide decision-making in fast-paced scenarios.
- Issue Resolution: Resolve client and contractor conflicts or bottlenecks efficiently, exercising sound judgment in high-impact situations.
- Performance & Quality Monitoring: Track client satisfaction and contractor deliverables, gathering insights to continuously optimize service quality and operational efficiency.
- Cross-Functional Collaboration: Partner with internal teams and external contractor networks to deliver cohesive solutions that enhance the overall client experience.
- Retention & Lifecycle Success: Secure long-term client retention and revenue expansion through consultative engagement, proactive account management, and service excellence.
Requirements
- Bachelor’s degree in Business Administration or a related field, or equivalent practical experience
- At least 3 years of experience in client success, account management, or client-facing operations
- Proven track record in client and contractor management, including performance oversight and vendor alignment
- Demonstrated success in driving revenue growth through strategic upselling and cross-selling of complementary services
- Experience in the staffing, recruiting, or talent solutions industry is a strong advantage
- Proven ability to build long-term client relationships, drive retention, and maximize account value
- Excellent verbal and written communication skills
- Strong interpersonal, negotiation, and influence skills with a natural ability to build rapport across all stakeholder levels
- Demonstrated problem-solving and decision-making capabilities, especially in high-impact or fast-paced situations
- Highly organized, proactive, and able to work independently while managing multiple priorities
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
