As a CDC Technical Lead (Central Delivery Care) in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together.
Responsibilities- Lead and oversee Care Delivery for Core Networks across all markets.
- Implement an efficient care delivery model to enhance efficiency and serviceability.
- Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery.
- Manage care financial metrics and budgets to achieve domain financial targets.
- Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
- Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
- Provide regular executive updates on progress and resolution of critical issues to senior management.
- Foster talent development and cross-competency within the organisation to support future technologies and initiatives.
You have:
- Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain.
- Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in core network projects.
- Deep knowledge of CORE Domain technologies and preferably the Nokia portfolio
Nice to Have
- Experience in implementing care delivery models and familiarity with R&D collaboration and product lifecycle management (PLM)
- Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Nokia Mumbai, Maharashtra, IND Office
Mumbai, India
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