Manage and improve retail liabilities banking processes by analyzing regulatory, product, system, and operational changes. Coordinate with Compliance, Risk, Product, Legal, and Operations stakeholders; revise and release procedures; support branches and management; resolve channel queries; and ensure deceased-customer claim settlements meet bank turnaround times. The role also provides process improvement recommendations, regulatory guidance, competitive intelligence, and tailored solutions for business requirements.
Position Title - Team Member – RL PROCESS Team
Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5
Job Role:
Job Role
- Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
- Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
- Identification of existing processes for revision / updation.
- Providing tailor made solutions to Branches for specific business requirements.
- Provide assistance to product / operations /management.
- The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
- Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
- Handling query desk for quick resolution of queries / clarifications raised by channel
Job Role
Job Requirements:
- Excellent written and oral communication skills
- In depth knowledge about Branch Banking Products, Operations and Processes
- Knowledge about Deceased claim related process is mandatory
- Summary recommendations from SMEs for process improvements and other findings
- Should be able to think proactively for process changes from Business Process Re-engineering perspective
- Should be aware of competitive practices.
- Knowledge of Regulatory Guidelines
- Ability to work and close tasks independently
- Strong spoken and written Communication skills
- Assertive attitude
- Good analytical skills & eye for details
- Keen eye for market intelligence and competition.
- Strong follow up ability & keenness to complete tasks
- a
Job Role
If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to _________________________________________
Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”
Application:
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