Lead end-to-end operations for Telecom VAS products, manage operator partnerships, coordinate cross-functional teams, monitor KPIs, ensure SLA compliance, drive process improvements, support launches and revenue initiatives, and resolve operational issues to deliver seamless service.
About the Role:
We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Key Responsibilities:
- Own and manage end-to-end business operations for Telecom VAS products and services.
- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
- Monitor operational performance, identify issues proactively, and drive timely resolution.
- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
- Manage operator onboarding, service launches, and ongoing operational requirements.
- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
- Drive process improvements to enhance operational efficiency and customer experience.
- Ensure adherence to SLAs, governance frameworks, and business commitments.
- Support revenue growth initiatives by working closely with business and partnership teams.
Qualifications & Experience:
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.
- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
- Proven experience in managing telecom operator relationships and business operations.
- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
- Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills:
- Business Operations ManagementTelecom VAS Domain Knowledge
- Stakeholder & Client Management
- Account ManagementService Delivery & Operations Excellence
- Problem Solving & Analytical Thinking
- Cross-functional Collaboration
- Reporting & Performance Monitoring
- Excellent Communication and Relationship Management Skills
Preferred Experience:
- Experience working with telecom operators and managing operator-led business initiatives.
- Exposure to CRBT and other digital telecom service ecosystems.
- Experience handling large-scale operational programs and business-critical deployments.
What Success Looks Like:
- Smooth and efficient execution of telecom business operations.
- Strong stakeholder relationships and operator satisfaction.
- Timely delivery of operational commitments and service launches.
- Continuous improvement in operational performance and business outcomes.
Paytm Mumbai, Maharashtra, IND Office
4th Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai, Maharashtra, India, 400057
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