Billing Operations Senior Analyst

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Work Hour: 12:00 PM to 8:00 PM

• Own the end-to-end Sales Agent Commission process, including commission calculations, reconciliations, statement preparation, approval coordination, and timely commission payouts.
• Analyze CRM, billing, and financial data to ensure accurate commission calculations, investigate discrepancies, and resolve commission-related queries by collaborating with Sales, Customer Success, Strategic Partnerships, Finance, AP, and AR teams.
• Prepare commission reports, leadership summaries, and supporting documentation while ensuring compliance with commission policies and contractual agreements.
• Reconcile billing discrepancies with customers and internal stakeholders, ensure financial transactions are accurately recorded, and identify opportunities to improve billing and commission processes.
• Manage Finance Account Settings based on requests from Account Managers and Sales, including client migrations between Infobip entities and account ownership/control updates.
• Offer creation for prepaid customers across all regions.
• Coordinate with cross-functional teams (Sales, Credit Risk, Legal, and Finance) to understand customer contractual terms and execute billing-related requests.
• Manage customer billing setup and maintenance, including product/channel activation and disconnection, fee configuration, automatic and manual billing setup, and other billing-related changes.
• Calculate partner revenue share, create and maintain finance documents (invoices, credit notes, refunds, and security deposits), and support invoice validation in collaboration with the Accounting team.

Required:

• Education: Bachelor’s Degree / Master’s degree in Finance, Accounting, or related field
• Experience: Minimum 5-7 years of experience in Offer to Cash process / Revenue or similar roles
• Special Skills: Proficient English, Advance Microsoft Excel, ERP, Good analytical and problem-solving skills, Attention to detail and high level of accuracy, Ability to manage deadlines and work in a fast-paced environment

Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.