Supports daily billing operations by monitoring billing inboxes, responding to customer queries, coordinating resolutions with internal teams, uploading and verifying invoices on customer portals, maintaining billing records, tracking submissions, and preparing billing reports. Requires attention to detail, strong communication, spreadsheet proficiency, knowledge of invoicing processes, and the ability to manage multiple requests and deadlines.
Job Summary:
We are looking for a Billing Executive to support day-to-day billing operations by monitoring billing-
related emails, responding to basic customer queries, coordinating with internal billing team
members, and ensuring timely uploading of invoices on customer portals. The role requires strong
attention to detail, good communication skills, and the ability to manage multiple billing requests
efficiently.
Key Responsibilities:
• Monitor and manage the billing/invoice email inbox and ensure timely responses.
• Review incoming customer billing queries and provide basic information and clarification.
• Identify and allocate billing-related queries to the appropriate team member for resolution.
• Follow up with internal teams to ensure customer queries are resolved within the required
timelines.
• Upload invoices and supporting documents accurately on customer/vendor portals.
• Ensure invoices are uploaded within specified deadlines and maintain proper records.
• Verify invoice details and supporting documents before portal submission.
• Track the status of uploaded invoices and resolve/re-route portal-related issues where
required.
• Maintain proper documentation and records of billing correspondence and invoice
submissions.
• Coordinate with Accounts, Finance, Sales, Operations, and other relevant teams for billing-
related matters.
• Assist in preparing billing reports, trackers, and MIS as required.
• Ensure confidentiality and accuracy while handling customer and financial information.
• Follow company billing processes, controls, and standard operating procedur
Requirements
Required Skills & Competencies
• Good knowledge of billing and invoicing processes.
• Strong email communication and customer service skills.
• Good working knowledge of MS Excel / Google Sheets.
• Ability to work with customer portals and online invoice submission systems.
• Strong attention to detail and accuracy.
• Good coordination and follow-up skills.
• Ability to prioritize multiple queries and meet deadlines.
• Basic understanding of Accounts & Finance processes.
• Good written and verbal communication skills.
• Ability to work independently as well as coordinate effectively with the team.
Station Satcom Mumbai, Maharashtra, IND Office
Mumbai, India
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