The role involves RAN KPI optimization, managing customer complaints, mentoring, driving improvements, and ensuring compliance with service delivery standards.
Join our Team
About this opportunity:
Ericsson Managed Services Networks is seeking an experienced RAN optimization and customer fault management Expert to join our CFM Team. The vision and purpose of this role is to ensure that RAN performance KPI and monitored, ticketed, first level analysis done and resolution actions initiated. Single customer complaints are analysed and resolution actions taken, thereby enhancing the end-user experience. As part of the CFM Team, you will manage RAN KPI tickets and single customer complaints, leveraging your expertise across multiple vendor and technologies to deliver exceptional service and performance.
What you will do:
The skills you bring:
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
About this opportunity:
Ericsson Managed Services Networks is seeking an experienced RAN optimization and customer fault management Expert to join our CFM Team. The vision and purpose of this role is to ensure that RAN performance KPI and monitored, ticketed, first level analysis done and resolution actions initiated. Single customer complaints are analysed and resolution actions taken, thereby enhancing the end-user experience. As part of the CFM Team, you will manage RAN KPI tickets and single customer complaints, leveraging your expertise across multiple vendor and technologies to deliver exceptional service and performance.
What you will do:
- Domain expertise in RAN KPI measurement, optimization and resolution in 4G and 5G technologies.
- New Joiner Ramp up and Mentor Assignment and progress tracking.
- Team Lead backup (N-1) Development
- Availability in Odd Hours/Shift (Urgent/Emergency Support).
- Driving Improvement programs (Preventive Action) with learning from Creative Actions
- Managing BCP situation and ensure delivery is not impacted during exigencies.
- Participate in Competency development with KSS / Mentor role.
- KPI understanding with measuring parameters and definition, propose use cases for automation and perform LCM of existing rules.
- Interface between CFM team and Market Area/MSIP/local NOC.
- Take part of Operational governance.Ensure compliance of SLA/WLA/OLA.
- Knowledge sharing session with in team. Motivation of team members.
The skills you bring:
- Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, ,Telecommunication or equivalent.
- Experience level 8 to 12 years
- Experience in 4G and 5G RAN performance improvement activities
- RAN performance , 4G and 5G. vendors, Nokia,and Ericsson. Optimization and performance KPI improvement
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Top Skills
4G
5G
Ericsson
Kpi
Nokia
Ran
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