Asst Purser (Japanese Speaking)

Key Responsibilities

• Supervise Guest Services Officers, ensuring they understand and adhere to all Hotel Policies & Procedures, financial controls, and service standards.
• Provide ongoing coaching and support to help team members effectively use hotel systems and tools.
• Ensure Guest Services Officers demonstrate commitment to the CRUISE program and Core Values in every interaction.
• Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards.
• Ensure guest complaints and hotel defects are documented accurately and escalated appropriately.
• Support the resolution of lost luggage reports and ensure timely updates are provided to affected guests.
• Promote ownership of guest issues among team members, ensuring follow-up and resolution are clearly communicated.
• Assist in delivering service and product knowledge training to Guest Services Officers.
• Help develop routines that provide team members with experience across various service roles.
• Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations.Ensure Guest Services Officers maintain accurate floats and settle shipboard accounts correctly, in line with company procedures.
• Monitor compliance with financial controls and support the resolution of discrepancies.

• Work closely with port officials to provide suitable working areas and ensure accurate handover of guest documentation.
• Prepare, process, and transmit APIS and Landing Order files to CBP, U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies.
• Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest details requiring translated materials.
• Ensure data integrity and confidentiality of Personally Identifiable Information (PII) at all times.
• Accurately prepare and deliver the non-revenue list, Fleet Cabin utilization report, and coordinate disembarkation logistics.
• Liaise with department managers and the Crew Manager to ensure non-revenue guests meet Customs and Immigration requirements.
• Coordinate transfers with Port Agents and ensure proper documentation for guests breaking voyage or joining at Wayports.
• Meet with shoreside embarkation teams prior to embarkation to provide documentation guidance and reference materials.
• Ensure missing guest information is entered into the Navigator check-in app and required documentation is collected.
• Be present in the terminal during embarkation and disembarkation to assist ground handlers and check-in supervisors.

Skills, Knowledge & Expertise

• Graduate of a recognized hotel or business school or 2-year experience as Front Desk Supervisor or Assistant Manager.
• Cruise ship experience is strongly preferred.
• Proficiency in the use of Front Desk computer-based programs and excellent knowledge of M/S Office.
• Specific experience and knowledge in all aspects of immigration and clearance requirements within the US and worldwide.
• Excellent command of the English and Japanese languages, both verbal and written.
• Knowledge of additional languages is strongly preferred.
• Fantastic attitude and a natural love and ability for dealing with complex issues in a guest facing environment.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Job Benefits

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.