Manage and administer Atlassian tools, configure projects and workflows, develop integrations, monitor project progress, and conduct training.
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionRequirements
- Experience : 5+ Years
- 4–6 years of professional experience in Atlassian administration.
- Strong hands-on expertise in Jira, Jira Service Management, and Confluence administration.
- Proficiency with Atlassian REST APIs and automation tools.
- Experience working with knowledge base management and user training.
- Good understanding of SQL.
- Excellent communication and collaboration skills.
- Ability and willingness to work US business hours (9 AM–6 PM EST) and follow the client’s holiday schedule.
Responsibilities
- Manage and administer user access, roles, and permissions across Atlassian tools (Jira, JSM, Confluence).
- Configure Jira and Jira Service Management projects, workflows, and schemes based on business needs.
- Define and maintain SLAs in Jira Service Management according to organizational standards.
- Develop and maintain integrations between Atlassian tools and third-party systems using REST APIs.
- Monitor project progress, track deadlines, and ensure timely delivery.
- Generate detailed project reports and dashboards in Jira for stakeholders.
- Support business users by troubleshooting issues and guiding them on effective Jira usage.
- Create and manage knowledge bases in Confluence; ensure documentation is up to date.
- Conduct training sessions and workshops on Atlassian tools and best practices.
- Contribute to team planning by writing and tracking OKRs.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Top Skills
Atlassian Rest Apis
Confluence
JIRA
Jira Service Management
SQL
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