Systems Administrator

About the Role:
We are looking for a Systems Administrator based in India to join our globally distributed IT infrastructure team. This individual will play a key role in supporting and managing our cloud infrastructure, enterprise endpoints, and security platforms. The role requires technical hands-on experience, a problem-solving mindset, and the ability to work collaboratively with teams across time zones.
You'll work in a modern, cloud-first environment using platforms such as AWS, Azure, GCP, and support a diverse endpoint environment of Windows, macOS, and Chrome OS. The ideal candidate brings attention to detail, ownership, and willingness to learn and grow with emerging technologies.
Key Responsibilities:
Cloud & Server Operations:

• Support provisioning and maintenance of resources in AWS, Azure, and GCP.
• Manage Windows Server and Linux-based systems in both cloud and on-premise environments.
• Assist with scripting and automation of infrastructure tasks using PowerShell, Bash, or Python.

Endpoint Management:

• Configure and support end-user devices running Windows, macOS, and Chrome OS.
• Utilize tools like Microsoft Intune, Jamf, WorkspaceOne, Automox, and Google Admin Console to enforce policies, deploy applications, and manage compliance.

SaaS & Identity Access Management:

• Administer SaaS platforms, including Google Workspace, Zoom, Slack, and internal tools.
• Support user access management using Entra ID, Okta, and Active Directory.
• Implement and support Single Sign-On (SSO), MFA, and access controls.

Security & Patch Management:

• Apply patches and updates across endpoints and servers to ensure compliance and maintain system stability.
• Work closely with InfoSec to remediate vulnerabilities and establish secure configuration baselines.
• Maintain detailed system documentation and standard operating procedures.

Incident Response & Support:

• Provide Level 2 and Level 3 support, resolving escalated issues related to infrastructure and systems.
• Participate in on-call rotation for global support coverage, including triage and incident response for critical systems.
• Follow defined SLAs and contribute to post-incident reviews and process improvements.

Team Collaboration:

• Work closely with infrastructure teams in other regions (US, EMEA) and support cross-functional initiatives.
• Participate in global projects involving Networking, Security, and DevOps teams.
• Contribute to knowledge-sharing sessions and process standardization across regions.

Qualifications:

• 3-5 years of experience in Systems Administration or IT Infrastructure roles.
• Strong experience in public cloud environments (Azure, AWS, or GCP).
• Hands-on with Windows/Linux servers, identity platforms, and enterprise endpoint management.
• Familiarity with scripting (PowerShell, Python, or Bash) and automation tools.
• Ability to troubleshoot complex technical issues across multiple platforms.
• Comfortable working in a remote and global team environment, with flexibility in work hours.

Preferred (Not Mandatory):

• Experience with international enterprise environments.
• Exposure to security frameworks and compliance (ISO 27001, SOC 2, etc.).
• Certifications such as Microsoft Certified: Azure Administrator, AWS SysOps, or Google Associate Cloud Engineer.

We have ambitious goals and need people that are dynamic, desire to be part of something greater than they are, and are passionate about having secure technology. You have a chance to be part of a company that is changing how people think about IT and security. Your creativity will be highly valued and your nerdiness will seem normal. If you want a place where you can grow and make an impact, this is it.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.