Associate / Sr. Associate - Punjabi

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Consultants in this role get to: Be the point of contact: Probe for sources of income and help the customer. Find ways to work together with this end goal in mind. Goals are often set which require a first part collections agent to make a specified number of calls or reach an average payment size or dollar amount collected. Negotiate a payment date of the customer’s debt. Maintain the best customer experience possible achieving the collection goals. Assist consumers with a high level of customer service in a variety of areas such as general customer servicing inquiries, calling on delinquent accounts to get the account back in good standing, negotiating payment schedules or conveying applicable offers, and adherence to all scripts, regulatory guidelines and procedures. Define Sutherland reputation: Delivering an experience to every customer, meeting Credito Real’s service standards. Consistently deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.

Our most successful candidates will have: - English proficiency language skills (maintain an English conversation, be able to read and write in English) - Negotiation Skills - Collection Skills - Ability to work positively in a fast-paced, changing environment - Ability to multitask and have excellent organizational skills - Ability to build rapport and to show empathy - Effective communication skills - Working knowledge of PC Environment - Comfort and familiarity with desktop tools - High School Diploma (is required. Bachelor’s degree is a plus) - Experience working in a customer-centric environment is a plus - Experience working in finances related field is a plus - Experience working in collections is a plus

All your information will be kept confidential according to EEO guidelines.