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eClerx LLC

Associate Program Manager

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In-Office
Mumbai, Maharashtra, IND
In-Office
Mumbai, Maharashtra, IND

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We are looking for an experienced professional to lead and manage digital analytics initiatives. The Associate Program Manager will play a crucial role in architecting data solutions, optimizing KPIs, and enabling cross-platform tracking. This role requires a strategic mindset and the ability to guide and mentor teams in implementing advanced analytics frameworks. Responsibilities
  • Lead and manage digital analytics projects, ensuring timely delivery and high-quality outcomes.
  • Architect and design data solutions, including data modeling and ETL processes, to support multi-channel analytics.
  • Optimize key performance indicators (KPIs) by analyzing customer behavior and providing actionable insights.
  • Implement and manage Adobe Experience Cloud and other modern analytics tools for web and mobile platforms.
  • Guide and mentor teams on tag strategy, including Adobe Launch and Google Tag Manager, to ensure accurate data collection.
  • Develop scalable dashboards and visualizations using Tableau or Power BI to communicate insights effectively.
  • Collaborate with cross-functional teams to understand business requirements and translate them into analytics frameworks.
  • Stay updated with the latest industry trends and technologies in digital analytics and data engineering.
  • Provide thought leadership and contribute to the development of best practices within the organization.
Qualifications
  • A minimum of 17 years of experience in digital analytics, data engineering, and customer experience analytics.
  • Proven track record in leading web analytics implementations and advanced reporting frameworks.
  • Expertise in Adobe Analytics, Adobe Launch, and other Adobe Experience Cloud solutions.
  • Strong knowledge of data visualization tools like Tableau or Power BI.
  • Experience in managing global-scale data stacks and optimizing KPIs.
  • Excellent leadership and mentorship skills to guide and inspire teams.
  • Ability to work collaboratively with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving skills, with a data-driven mindset.
  • Excellent communication and presentation skills to convey complex analytics concepts.
  • A degree in Computer Science, Information Systems, or a related field is preferred.
About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

eClerx LLC Mumbai, Maharashtra, IND Office

Express Towers, 4th Floor, Ramnath Goenka Marg, Nariman Point, Mumbai, Maharashtra, India, 400021

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