Associate Program Manager

As the Senior Delivery Lead, you will play a crucial role in fostering strong client relationships, providing expert consulting services, and ensuring the successful delivery of data-driven solutions. Your responsibilities will encompass client relationship management, strategic consulting, solution design, delivery oversight, and team leadership. You will serve as a trusted advisor, capturing and communicating client context to align with eClerx's objectives. Additionally, you will collaborate with cross-functional teams and partner with sales and account teams to drive business development and revenue growth. Responsibilities

• Build and maintain strong client relationships, serving as the primary point of contact for escalations and issues.
• Provide expert consulting services, offering data-driven insights and strategic roadmaps to address complex business challenges.
• Capture and communicate client context effectively across eClerx teams to ensure alignment with client needs.
• Lead the conceptualization and development of data-driven solutions in marketing, customer service, and supply chain.
• Oversee delivery teams, ensuring successful project execution, quality, and adherence to timelines.
• Partner with sales and account teams to drive revenue growth and develop compelling proposals.
• Foster strong collaboration with cross-functional teams to deliver comprehensive solutions.
• Provide strategic leadership to a hybrid team of data scientists and analysts, focusing on hiring, development, and retention.
• Ensure team alignment with organizational goals and objectives.

Qualifications

• Advanced degree (MBA, MS in Data Science, Statistics, or related field) with 15+ years of relevant experience, including 9+ years in analytics leadership.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts.
• Proven ability to build and maintain executive-level relationships within client organizations.
• Strong problem-solving and analytical skills to address complex business challenges.
• Deep expertise in data science, machine learning, and statistical modeling techniques applied to marketing, customer service, and supply chain.
• Strong understanding of cloud platforms (AWS, GCP, Azure) and data engineering tools (Databricks, Snowflake).
• Experience managing and collaborating with remote teams.
• Proven leadership and people management skills, with a focus on talent development and retention.
• Proficiency in SQL, Python, and R programming languages, as well as data visualization tools (Power BI, Tableau).
• Experience applying agile methodologies (Scrum) and project management tools (Jira, Asana, GitHub).

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.