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Information Technology
Supports security operations through monitoring, incident response, threat detection, policy implementation, security technology evaluation, troubleshooting, metrics reporting, and security awareness training. The role manages security infrastructure, collaborates across teams to reduce client risks, and requires substantial security operations experience plus two certifications from CISSP, CISM, CISA, or CEH.
Top Skills:
Incident ResponseSecurity MetricsSecurity MonitoringSecurity OperationsSecurity Policies And ProceduresThreat Detection
Artificial Intelligence • Marketing Tech • Software • SEO
Own the end-to-end client journey, including onboarding, engagement monitoring, adoption optimization, issue resolution, feedback collection, growth opportunities, renewals, and revenue expansion. The role partners closely with clients, founders, and cross-functional teams to improve processes, influence product development, and deliver measurable outcomes using CRM, Excel, WhatsApp APIs, and marketing tools.
Top Skills:
Ai Automation TechnologyCrm SystemsDigital Marketing ToolsExcelWhatsapp Apis
Analytics
Drives governance and execution for multiple customer operations transformation initiatives. Responsibilities include tracking timelines, dependencies, risks, and deliverables; managing stakeholders and action items; preparing dashboards and leadership reports; coordinating distributed teams; and supporting process improvement and standardization. The role requires strong project management, analytical, communication, reporting, and dashboarding skills, along with working knowledge of Claude and GPT.
Top Skills:
ClaudeExcelGptPowerPoint
Manage credit-regulatory campaign controls, including maker-checker reviews, data governance, control design, audit readiness, issue remediation, and risk governance. Partner cross-functionally with legal, compliance, and product teams; manage stakeholders and reporting; analyze large datasets; maintain dashboards and trackers; and create executive-ready summaries. Preferred experience includes marketing or operational risk, RCSA, risk taxonomies, issue lifecycle tools, and SQL or Python automation.
- 10+ years of Experience with US credit-based regulations
- Hands-on experience executing campaign execution controls: maker/checker, independent checker review, data governance
- Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
- Experience working cross-functionally with internal experts like legal, compliance, and product teams. This demonstrates good end-to-end understanding, critical hand-offs, etc.
- Hands-on experience on any BI dashboards (Tableau/Power BI).
- Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.
- Comfortable working with large datasets, multiple trackers, and high reporting rigor.
- Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.
Good-to-Have
- Experience in marketing/digital risk, operational risk, or risk controls supporting product/tech teams.
- Familiarity with risk taxonomies, RCSA concepts, issues lifecycle tools (JIRA/ServiceNow), and governance best practices.
- SQL/Python for data extraction or reporting automation
eClerx LLC Mumbai, Maharashtra, IND Office
Express Towers, 4th Floor, Ramnath Goenka Marg, Nariman Point, Mumbai, Maharashtra, India, 400021
eClerx LLC Navi Mumbai, Maharashtra, IND Office
Building # 11, 2nd, 3rd, 4th, 5th & 6th Floor, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai, India, 400708
What you need to know about the Mumbai Tech Scene
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