Associate Process Manager

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Associate Process Manager Role & Responsibilities:

• Manage end‑to‑end technology/Digital hiring for digital and core tech roles, including sourcing, screening, interviewing, offer management, and candidate closure. 

• Partner with hiring managers and business stakeholders to understand workforce needs, role requirements, and delivery timelines. 

• Support execution of technology/digital hiring strategies aligned with business priorities and growth plans. 

• Drive hands‑on sourcing using job portals, social media, referrals, ATS databases, and other innovative channels. 

• Utilize ATS tools and recruitment automation to track candidates, manage pipelines, maintain data accuracy, and ensure compliance. 

• Monitor and manage recruitment metrics such as time‑to‑hire, cost‑per‑hire, offer‑to‑join ratio, and candidate experience scores. 

• Prepare and share regular hiring dashboards and MIS reports to support timely decision‑making. 

• Understand market trends, talent availability, and hiring challenges to proactively identify alternative or emerging talent pools.

Technical and Functional Skills:

• Any graduate with 6+ years of experience into talent acquisition – Technology/Digital hiring

• Creative and flexible thinker able to provide – and receive -- innovative solutions

• A tangible passion for seeing talent as the value generator for our organization

• Enhance the overall internal and external Candidate Experience

• Clear understanding of the recruiting business and core strategies, including a depth of knowledge in compensation and negotiation

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.