Associate Process Manager

Role: Data Analyst / Reporting & Insights Analyst (Banking Domain)

Location: Mumbai 

Summary

We are looking for a Banking domain Data Analyst who can turn complex data into clear, decision-ready insights. The role involves advanced Excel & SQL analysis, Tableau, performance tracking, forecasting & budget tracking, and strong stakeholder management across multiple teams.

Key Responsibilities

• Build and manage dashboards & reports using Tableau (preferred) or other BI tools (Power BI, Looker, etc.).
• SQL skills for data extraction and validation.
• Exposure to automation (Excel macros/VBA, Python) for reporting efficiency.
• Perform deep-dive analysis in Advanced Excel (pivot tables, Power Query, complex formulas, data modeling).
• Track and report business performance KPIs (daily/weekly/monthly), ensuring accuracy and consistency across multiple reports.
• Drive forecasting, budgeting, and variance tracking (actual vs plan, trend analysis, risks/opportunities).
• Translate data into storytelling narratives: crisp executive summaries, insights, recommendations, and next actions.
• Handle large datasets (multiple sources, high-volume tables), validate data quality, and troubleshoot inconsistencies.
• Partner with stakeholders across functions (Business, Ops, Product, Marketing, Finance, Tech) to gather requirements and deliver reporting solutions.
• Maintain reporting documentation: metric definitions, dashboard logic, refresh cycles, and governance standards.

Must-Have Skills & Requirements

• Banking domain experience is mandatory (retail banking / cards / lending / wealth / digital banking / risk / operations).
• Advanced Excel expertise (Power Query/Power Pivot, pivots, lookups, indexing, nested formulas; automation is a plus).
• Strong hands-on experience with Tableau or equivalent BI tools (Power BI/Looker/Qlik).
• Proven ability in data analysis + insight storytelling (not just reporting—recommendations matter).
• Experience with performance tracking and forecasting/budget tracking (variance analysis, trend modeling).
• Comfortable managing multiple reports, stakeholders, and deadlines in a fast-paced environment.
• Strong communication: can explain data clearly to both technical and non-technical audiences.
   

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital 

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

A Trusted Innovation Partner, Delivering Business Results | eClerx

eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.