Lead global ServiceNow implementations across ITSM, ITOM, CMDB, Service Mapping, and enterprise integrations. Design, develop, configure, customize, test, troubleshoot, and optimize platform solutions; translate business requirements into technical designs; prepare documentation; support reviews and continuous improvement; and collaborate with cross-functional teams to ensure quality delivery.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Experience: 9+years
- Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Strong understanding of ServiceNow platform architecture and best practices
- Experience in implementing and supporting ITSM and ITOM solutions
- Experience in CMDB management and Service Mapping implementation
- Experience in other ServiceNow modules such as SPM, GRC, or HRSD
- ITIL knowledge is preferred
- ServiceNow certification in any module is preferred
- Ability to understand business requirements and translate them into technical solutions
- Experience in developing technical solutions and performing integration testing
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work effectively in a global delivery environment
RESPONSIBILITIES:
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITSM and ITOM modules
- Design, develop, and implement ServiceNow integrations with enterprise applications
- Understand business needs and align them with standardized processes and solution design
- Prepare technical specifications and implementation documents
- Develop and implement technical solutions on the ServiceNow platform
- Configure and customize ServiceNow applications based on business requirements
- Support CMDB implementation, maintenance, and optimization activities
- Implement and support Service Mapping solutions
- Perform component integration testing and ensure quality delivery
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Nagarro Navi Mumbai, Maharashtra, IND Office
2601/2, G Square Business Park, Plot No 25 & 26, Sec 30, Opp Sanpada Station, Sanpada, Navi Mumbai, India, 400705
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Principal Software Engineer focused on encryption, working remotely within Atlassian’s distributed-first engineering organization. The provided description contains limited role-specific responsibilities.
Top Skills:
Encryption
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Principal Software Engineer role focused on building and developing Atlassian’s Trusted Data Platform. The position is full-time and based in Bengaluru, India, with remote flexibility. The provided description emphasizes Atlassian’s distributed-first work model, virtual interviews and onboarding, and location flexibility for eligible employees.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Architect and build high-scale audit platform systems spanning frontend, backend, distributed services, streaming architectures, and data pipelines. Define technical roadmaps, solve complex architecture challenges, establish engineering standards, and deliver cross-team initiatives. Mentor engineers, promote best practices, and ensure reliable, scalable, maintainable systems supporting compliance, security investigations, and customer trust.
Top Skills:
CSSCypressHTMLJavaJavaScriptJestKotlinPlaywrightReactTypescript
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
