Associate Manager, IT

Work Schedule

Environmental Conditions

Job Description

The Associate Manager, IT is responsible for leading a team that supports and maintains quality assurance activities across enterprise and business-critical applications. This role combines people leadership, test management, and operational excellence to ensure high-quality application releases and reliable business operations.

The role will partner closely with business stakeholders, application teams, project managers, vendors, and cross-functional IT teams to ensure effective test planning, execution, defect management, and release readiness.

Key Responsibilities

• Lead, mentor, and develop a team of technical engineers and analysts.
• Conduct performance reviews, goal setting, coaching, and career development planning.
• Foster a culture of accountability, collaboration, continuous improvement, and quality-first delivery.
• Set clear expectations for team priorities, deliverables, service standards, and performance outcomes.
• Ensure adherence to ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Track, prioritize, and coordinate defect resolution with application, development, business, and vendor teams.
• Support team members in resolving blockers, managing escalations, and navigating competing priorities.
• Partner with business stakeholders to understand requirements, acceptance criteria, testing scope, and priorities.
• Collaborate with project managers, business analysts, developers, application support teams, and release teams to support delivery timelines.
• Manage third-party vendors and application support partners to meet contractual SLAs.
• Promote effective communication across business, IT, vendor, and cross-functional teams.
• Identify opportunities for automation, process improvement, standardization, and service optimization.
• Support audit readiness and compliance activities, including documentation, evidence collection, and validation support where applicable.
• Ensure data privacy, access controls, and security standards are followed across supported applications.

Education & Experience

• Advanced Degree with 3+ years of relevant experience or
  bachelor’s degree with 5+ years of experience in software testing, application delivery, or enterprise application support in large, global environments
• Preferred fields: Computer Science, Information Technology, or related discipline
• 1–3 years of supervisory or people management experience

Technical & Functional Skills

• Strong experience in test management and QA processes.
• Working knowledge of ITIL service management practices; ITIL certification preferred.
• Experience with functional testing, regression testing, integration testing, system testing, and UAT support.
• Familiarity with automation tools such as Selenium, Playwright or similar tools.
• Experience with test management and defect tracking tools such as Jira.
• Understanding of Agile, Waterfall, or hybrid delivery methodologies.
• Basic understanding of CI/CD pipelines and automation integration within release processes.
• Ability to track metrics, prepare status reports, and communicate quality risks clearly.
• Proven ability to manage priorities across multiple projects, applications, and stakeholders.
• Strong problem-solving skills, including structured defect analysis and resolution follow-up.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong customer service mindset and relationship-building skills.
• Demonstrated interest in process improvement, automation growth, and operational excellence.
• Experience working in cross-functional and global teams.

Preferred / Nice to Have

• ISTQB, Agile, Scrum or similar certification.
• Six Sigma Green Belt or Black Belt.
• Experience in regulated environments such as pharmaceutical, life sciences, healthcare, or manufacturing.
• Knowledge of GMP and Computer Systems Validation.
• Experience supporting testing for applications impacting 50 -100+ users.

Working Hours:

India: 05:30 PM to 02:30 AM IST