Associate IT Support Specialist (WFO - Hybrid, Helpdesk Support)

Passionate about solving technical challenges for your
colleagues?

Passionate about make your
colleague's work easy?

Join our Solution Center

The Solution Center delivers IT support to internal customers worldwide. The team focuses on excellent service through various communication channels. Embracing organizational diversity, the team collaborates globally to develop solutions that help Akamai fulfill commitments to external customers.

Partner with the best

This role involves delivering excellent customer support in person, via chat, tickets, or phone. Diagnose and resolve technical issues effectively using problem-solving and interpersonal skills. Communicate with clarity, patience, and empathy to address concerns. Provide technical assistance, resolve IT challenges, and maintain system functionality to improve organizational productivity and user satisfaction.

As an Associate IT Support Specialist, you will be responsible for:

• Providing initial support to internal customers via live chat, phone, tickets, and email for seamless communication and assistance.
• Working primarily remotely, with occasional office visits required for internal meetings, team activities, or training sessions as necessary.
• Reviewing, own, and resolve service requests in a timely and accurate manner.Aim to reach first-call/touch problem resolution
• Understanding remote service tools to resolve issues, enhancing exceptional customer experiences, and collaborating with peers to develop optimal internal solutions.
• Being resourceful, finding accurate answers, and offering actionable, timely feedback to teammates to enhance service quality effectively.
• Demonstrating unwavering dedication to safeguarding and preserving the integrity of the Solution Center brand.

Do what you love

To be successful in this role you will:

• Possess 1-3 of relevant experience in IT Helpdesk support.
• Understand software and hardware troubleshooting, macOS/Windows/Linux environments, networking fundamentals, and utilize experience with common office applications effectively.
• Utilize office applications, showcase interpersonal skills, resolve technical challenges while maintaining composure and ensuring exceptional customer focus.
• Have the dedication to maintaining a clean, safe, and
  efficient workspace both back and front of house
• Demonstrate enthusiasm for exceptional customer service, effective communication abilities, interpersonal expertise, and hold IT certifications like CompTIA A+ or ITIL Foundation.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.