Job Description
We are seeking an experienced Assistant Vice President – IT Operations to lead and manage our global IT operations team. The ideal candidate will be responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes data centres, networks, servers, storage, cloud platforms, and end-user computing.
Candidate needs to have strong expertise in IT infrastructure management (both cloud and on-premise), IT security, and operations for IT/ITES & BPO specific industries.
This role will be responsible for ensuring operational excellence, security compliance, and the scalability of our technological environment, while leading a high-performing team of professionals.
Key Responsibilities:
• Strategic Leadership:
• Develop and execute infrastructure strategies aligned with business goals.
• Lead modernization initiatives including cloud migration, automation, and digital transformation.
• Operations Management:
• Oversee day-to-day operations of IT infrastructure including incident, problem, and change management.
• Serve as the escalation point for complex IT operational issues and incidents
• Ensure uptime, performance, and reliability of systems and services.
• Oversee disaster recovery planning, testing, and business continuity initiatives
• Oversee development, staging, and production environments ensuring minimal downtime and high availability for client-facing platforms.
• Oversee cloud (AWS/Azure/GCP) and on-premise infrastructure to ensure high availability, scalability, and performance.
• Ensure timely and effective IT operations in line with ITIL best practices.
• Team Leadership:
• Manage and mentor a team of infrastructure engineers and support staff.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Security & Compliance:
• Ensure infrastructure complies with security policies, regulatory requirements, and industry standards.
• Collaborate with cybersecurity teams to implement robust defence mechanisms.
• Design & implement proactive measures to prevent security breaches.
• Vendor & Budget Management:
• Manage relationships with infrastructure vendors and service providers.
• Develop and manage budgets, forecasts, and cost optimization initiatives.
• Monitoring & Reporting:
• Implement monitoring tools and dashboards for proactive issue detection.
• Provide regular reports on infrastructure health, performance, and KPIs to senior leadership.
Qualifications & Desired Skills
• Experience: 18yrs to 25 yrs
• Relevant experience – 10yrs+ as a IT Operations Leader in a Software/BPO company
• Education: B.E/BTech
• Strong understanding of data governance and IP protection for KPO operations.
• Strong experience with Cloud & on premise server Infrastructure.
• Competencies -Technical / Functional:
1. Infrastructure Architecture & Design
o Expertise in designing scalable, secure, and resilient IT infrastructure.
o Strong understanding of enterprise architecture frameworks.
2. Cloud Technologies
o Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
o Knowledge of cloud migration strategies, hybrid cloud setups, and cost optimization.
3. Network & Security
o Proficiency in LAN/WAN, VPN, firewalls, load balancers, and network monitoring tools.
o Familiarity with network security protocols, intrusion detection/prevention systems, and zero-trust architecture.
4. Data Center & Server Management
o Experience with virtualization (VMware, Hyper-V), server provisioning, and storage solutions (SAN/NAS).
o Knowledge of high availability, disaster recovery, and backup strategies.
5. Monitoring & Automation
o Proficiency in infrastructure monitoring tools (e.g., SolarWinds, Nagios)
o Experience with automation tools (e.g., Ansible, Terraform, PowerShell, Python scripting)
6. IT Service Management (ITSM)
o Strong understanding of ITIL processes including incident, problem, change, and asset management.
o Experience with ITSM platforms
7. End-User Computing
o Oversight of desktop support, endpoint management, and VDI solutions.
o Familiarity with MDM tools and remote support technologies.
8. Compliance & Governance
o Knowledge of regulatory frameworks (e.g., ISO 27001, GDPR).
o Ability to implement and audit infrastructure controls and policies.
9. Capacity Planning & Performance Tuning
o Skills in forecasting infrastructure needs and optimizing system performance.
10. Disaster Recovery & Business Continuity
o Experience in designing and testing DR/BCP plans across critical systems.
Required Skills
Assistant Vice President – IT Operations
