Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Job Title: Assistant, Site Merchandising
Primary Purpose: Coach’s Digital group presents rich and compelling brand experiences globally online through multiple web venues while consistently building brand awareness and maximizing eCommerce opportunities. The Assistant Manager of NA eCommerce Merchandising will support the team and product catalog for site merchandising; executing site strategies to help achieve the financial and performance targets for the business.
The successful individual will leverage their proficiency in ecommerce to...
- Own end-to-end management of the North America product catalog, including set-up, upload, retiming and clean-up, with a high degree of accuracy; maintain clear, up-to-date processes and documentation
- Ensure category and product refinements (filters, search, PDP details, etc.) are accurate, complete and optimized so products are fully site-ready for merchandising
- Proactively manage Coming Soon/Notify Me/Sold Out strategies to optimize inventory and sales
- Manage ecommerce photography and video tracking as well as asset upload
- QA pricing changes and price display; support site promotion preparation and communication
- Monitor the site daily with a proactive, customer-centric mindset; perform detailed QA to identify bugs, feed issues, and inventory / data discrepancies. Drive resolution and escalation as needed
- Support weekly and ad-hoc site reporting and competitive landscape analysis, identifying business opportunities
- Partner with cross-functional teams in weekly meetings to understand business results and inform future strategies
- Attend seasonal product walkthroughs to stay informed on key product and marketing messages. Translate strategies to product set-up and site experience
The accomplished individual will possess...
- Operational and organizational excellence, with a methodical, process-driven approach to high-volume, detail-heavy work
- Exceptional attention to detail and accuracy; takes pride in catching issues and consistently double-checks work before it goes live
- Proactive, self-starter mindset; anticipates needs, takes ownership and follows through
- Flexible and adaptable to shifting priorities; able to organize, multitask and prioritize to meet deadlines across multiple workstreams in a fast-paced environment. Flexibility to support outside of standard working hours when needed for key launches and promotions.
- Excellent communication skills and a team-oriented mindset; comfortable partnering across multiple teams and workstreams
- Proven Excel proficiency; comfortable navigating and organizing large data sets quickly and accurately
- Strong technical aptitude and fluency with AI tools; proactively applies AI to streamline workflows, automate repetitive tasks and drive greater efficiency
- Investigative and resourceful problem-solver; traces site issues to their root cause
- Passion for eCommerce and a thirst for learning and growth
An outstanding professional will have...
- Bachelor’s degree with a minimum of 1-2 years of professional experience in eCommerce or eCommerce merchandising, preferably fashion and/or retail background (or related industry)
- Demandware/SFCC/PIM or other site merchandising catalog experience
#LI-SG2; #LI-HYBRID
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264.
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Base Pay Range
$66,500.00-$72,500.00Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.
