Manage market data requests, access entitlements, approvals, employee subscription changes, access reviews, contract and renewal records, spend reconciliation, and data quality checks. Coordinate with vendors and business stakeholders, maintain documentation, produce operational reports, escalate exceptions, and support process improvements. Requires strong Excel skills, workflow and reconciliation experience, and approximately 2–5 years of relevant operations experience.
Responsibilities
- Request management: Monitor the market data inbox and platform queue, categorize requests, check required information, assign priorities, and track requests through completion against agreed service targets.
- Access and entitlements: Process approved requests to provision, modify, remove, or reassign access. Coordinate with vendors and verify that requested changes have been completed before closing requests.
- Approval coordination: Communicate costs using approved pricing information, obtain required business approvals, and maintain a clear record of decisions.
- Employee changes: Support joiner, mover, and leaver processes by reviewing affected subscriptions and coordinating timely access changes.
- Access reviews: Support periodic entitlement recertification, follow up with business owners, and investigate discrepancies between approved access and vendor records.
- Contract and product records: Maintain accurate mappings between vendors, products, contracts, subscriptions, business owners, and cost centers. Identify missing or inconsistent information and coordinate its resolution.
- Renewal tracking: Maintain renewal dates and notice deadlines, initiate reminders, and escalate pending decisions to the appropriate business or procurement owner.
- Spend and allocation support: Reconcile subscription records, invoices, approved pricing, and allocation information. Flag discrepancies and potentially unused or duplicate subscriptions for review.
- Data quality: Perform completeness, accuracy, and reconciliation checks. Execute approved bulk updates using established validation and review procedures.
- Reporting and escalation: Report request volumes, backlog aging, overdue actions, entitlement discrepancies, and upcoming renewals. Escalate exceptions with clear supporting information.
- Documentation and improvement: Maintain operating procedures and knowledge articles, participate in user acceptance testing, and suggest improvements to recurring manual processes.
Candidate Requirements
- Approximately 2–5 years of relevant experience in market data operations, subscription administration, software-license operations, access administration, procurement operations, or a comparable service operations role.
- Experience managing requests through defined workflows, approvals, service targets, and escalation procedures.
- Strong Excel skills, including lookups, pivot tables, data validation, and reconciliation of multiple datasets.
- Ability to maintain accurate records and investigate discrepancies methodically.
- Clear written and verbal communication, including professional correspondence with vendors and business stakeholders.
- Experience following and documenting standard operating procedures.
- Ability to prioritize competing requests, follow up on dependencies, and maintain ownership through resolution.
- Sound judgment about when to resolve an issue independently and when to escalate it.
Additional / Nice-to-Have Experience
- Administration of market data products, subscriptions, or vendor entitlements.
- Contract renewal tracking, invoice reconciliation, and cost-center allocation.
- Access recertification and employee onboarding/offboarding processes.
- Basic SQL and familiarity with Snowflake or other enterprise data platforms.
Qualifications
Graduate in Computer Science, Data Science, or related field. 2-3 years of experience in data engineering or related field.
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From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
