Manage Citrix and virtualization services, including XenApp, XenDesktop, and Citrix Cloud change requests. Support Windows operating systems, updates, SCCM, and performance troubleshooting. Monitor IT service capacity and availability, diagnose issues, manage tickets and changes, and use tools such as Tanium, Ivanti, and Systrack. Analyze data and deliver reports and presentations to users and technical teams.
Description and Requirements
Education • Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience • Minimum Experience of 4-5 years
• Experience in Citrix/Virtualization services
• Experience of managing change requests related to Xenapp/Xendesktop/Citrix cloud services
• Preferred experience in Ivanti, Tanium
• Experience in OS, Windows update and SCCM
Knowledge and skills (general and technical) • Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
• Good understanding in Ticket Management, Change Management
• Access Central Ticket Management
• Good understanding on Citrix/virtualization Environment
• Experience with Tanium/Ivanti/Systrack
• Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
• Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
• Hands on experience with OS performance, windows update troubleshooting
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Education • Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience • Minimum Experience of 4-5 years
• Experience in Citrix/Virtualization services
• Experience of managing change requests related to Xenapp/Xendesktop/Citrix cloud services
• Preferred experience in Ivanti, Tanium
• Experience in OS, Windows update and SCCM
Knowledge and skills (general and technical) • Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
• Good understanding in Ticket Management, Change Management
• Access Central Ticket Management
• Good understanding on Citrix/virtualization Environment
• Experience with Tanium/Ivanti/Systrack
• Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
• Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
• Hands on experience with OS performance, windows update troubleshooting
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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