Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You’ll Do on a Typical Day :
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Overall responsibility for APAC Travel For meetings and Oversight responsibility on the APAC HUB Operations.
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This position will lead the T4M APAC operation , and work closely with Commercial Teams, Senior Leaders across the Amex GBT business streams, as well as a team of direct reports.
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The day-to-day aspects of the role will be largely leading a team of T4M planners/program managers that service Australia, Singapore, HK, India and Taiwan and partner with Traveler care leaders that fulfill T4M operation across APAC, supporting them to ensure SLA/KPI’s are being adhered to, workloads are cleared and all aspects of the T4M processes are being applied.
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Managing the client relationships, working and coordinating with the T4M Account Managers and commercial teams across the company will be also a key aspect of this Role. Supporting Internal Projects, such as, but not limited to, Internal Process change or the implementation of new technology, responding to internal or external queries, investigating Customer service escalations, working with T4M Planner / Programme Manager
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Support development of the T4M servicing capabilities to improve offering to clients as well as operational efficiencies. The role may work across a range of client account types and teams including Consenting & Non Consenting Travel For Meetings (T4M) clients within APAC Meetings & Events, CES and DOE events.
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This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business.
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This role is focused on our “Retention Strategy.” All activity contributes to the the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth
What We’re Looking For :
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Graduate or Masters with 14 plus years of experience and knowledgeable in all system Operations, including GDS & GBT Technology.
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To ensure that client policy is always adhered to. To conduct, attend and contribute to office meetings as appropriate. Maintain communication with Team Leaders, Ops, & Senior Leaders as required. To work as part of a team and to communicate effectively with others to ensure mutual benefit through co-operation.
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To support Amex GBT GSR (Global Supplier Relations) through SCORE/R-MAX whilst always remembering that client choice is paramount. To ensure that our client’s payment processes, and administrative requirements are accurately adhered to and that the input of Management Information Statistics conforms to their specification. To be cost effective in the workplace and maximize the usage and potential of all technology sources.
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Ensure that all relevant staff at local and company level are kept fully conversant with client policy, procedures, and servicing standards. These details are to be documented and updated as necessary. Ensure that all staff complete Amex GBT Goals in accordance with Amex GBT’s established performance review process. Assist in the development of a training plan for reporting lines. Ensure and effect the correct levels of staffing during periods of holidays, training, other agreed absences and assist with contingency planning as appropriate.
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Support the Team Leaders in the recruitment of staff in accordance with Amex GBT’s recruitment policy and procedures. Assist with Client Management activities to ensure regular client liaison and good customer relationships. Promote and communicate these activities to members of the T4M Team.
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To review, consider and if necessary, challenge Amex GBT procedures. To develop, recommend and deliver revised workable solutions. To make full use of training opportunities available and use the knowledge and skills gained to the benefit of all parties. Encourage section staff to also make full use of training opportunities available.
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
