Analyst

Job Description:
 

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 

Key Responsibilities:
•    Responding to incoming chats from customers in a professional and courteous manner.
•    Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
•    Proactively seeking opportunities to upsell and cross-sell products and services to customers.
•    Handling customer objections and concerns with empathy and professionalism,