Drive adoption and rollout of the Granary platform across grocery retail, supply chain, fulfillment, merchandising, store operations, and commerce teams. Responsibilities include requirements gathering, rollout planning, training, SOP creation, UAT coordination, release readiness, hypercare, issue triage, adoption metrics, dashboards, stakeholder communication, and translating user feedback into platform improvements.
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
About Granary
Granary is the technology and operational backbone powering Reliance Retail’s grocery ecosystem. It supports inventory management, replenishment, fulfillment, supply chain operations, merchandising, pricing, store operations, customer experience, and omnichannel commerce across JioMart and grocery retail channels.
Role Overview
We are looking for a Granary Adoption Generalist to drive adoption, rollout, and effective usage of Granary capabilities across business and operations teams.
This role will work closely with business users, operations teams, product, engineering, and support teams to ensure new platform capabilities are understood, adopted, and embedded into day-to-day ways of working. The ideal candidate should be hands-on, structured, and comfortable working across multiple stakeholders to support training, rollout, issue triage, feedback collection, and operational improvement.
What will you do at Fynd?
- Drive adoption of Granary capabilities across grocery retail, supply chain, fulfillment, merchandising, store operations, and commerce teams.
- Translate business objectives into executable platform roadmaps in partnership with Product and business teams.
- Collaborate with Product leadership to shape platform capabilities based on user needs, operational realities, and adoption feedback.
- Drive alignment between business priorities and platform investments by capturing requirements, impact, dependencies, and adoption readiness.
- Support rollout planning, user communication, training, SOP creation, and adoption readiness.
- Work with business users to understand operational challenges, usage gaps, and adoption blockers.
- Coordinate UAT, release readiness, hypercare, and post-launch support for new features and workflows.
- Track adoption metrics, user feedback, issues, and operational impact.
- Partner with product and engineering teams to translate user feedback into actionable improvements.
- Support issue triage by coordinating between business, operations, support, and technology teams.
- Prepare adoption dashboards, status updates, process notes, and stakeholder communication.
- Help standardize ways of working so platform capabilities are used consistently across teams and locations.
Some Specific Requirements
Required
- 3+ years of experience in business operations, product operations, platform adoption, program coordination, business analysis, or implementation support.
- Understanding of retail, grocery, supply chain, fulfillment, commerce, store operations, or omnichannel workflows.
- Experience working with business users and technology/product teams.
- Strong coordination, documentation, follow-up, and communication skills.
- Ability to understand operational problems and translate them into clear requirements or action items.
- Comfort working in a fast-paced, multi-stakeholder environment.
- Strong ownership mindset and attention to detail.
- Willingness to work from the office 5 days a week, with 3 days at RCP and 2 days at the Andheri office.
Preferred
- Grocery retail or omnichannel commerce experience.
- Exposure to inventory, replenishment, fulfillment, merchandising, pricing, or store operations platforms.
- Experience with UAT, rollout, hypercare, release support, or production issue tracking.
- Familiarity with SOPs, training material, dashboards, and adoption reporting.
- Exposure to Agile ways of working or enterprise technology programs.
What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
Flex University
We help you upskill by organising in-house courses on important subjects
Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
Culture
We believe in building strong teams and lasting connections.
Regular community engagement and team-building activities
Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Mediclaim policy for you + parents + spouse + kids
Experienced therapist for better mental health, improve productivity & work-life balance
We work from the office 5 days a week to promote collaboration and teamwork. This role requires the candidate to work 3 days a week from RCP and 2 days a week from the Andheri office.
Fynd Mumbai, Maharashtra, IND Office
Mumbai, India
Similar Jobs
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Lead consulting engagements that translate business requirements into technical solutions. Design and deliver data platforms, ETL pipelines, analytics solutions, architectures, prototypes, testing, deployment, and operations plans using Databricks, Snowflake, Python, PySpark, SQL, and AWS. Manage project teams, distribute tasks, mentor junior staff, communicate with clients, support project planning and risk mitigation, and ensure high-quality delivery across global teams.
Top Skills:
SparkAWSDatabricksETLGitPysparkPythonSnowflakeSQL
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Build and deliver client technology solutions using ETL platforms, SQL, data warehousing, programming, and cloud technologies. Own assigned activities across project lifecycles, apply Agile or Waterfall methodologies, support requirements, architecture, prototyping, testing, and operations, and assist with project management. Collaborate with global teams and clients while applying creative, analytical, and consulting-oriented problem solving.
Top Skills:
AWSETLGoogle Cloud PlatformInformaticaAzureSQLSsisTalend
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Lead enterprise data and AI architecture for global clients, defining cloud-native target architectures, modernization roadmaps, governance frameworks, and GenAI solutions across AWS, Azure, and GCP. Advise executives, guide global engineering teams, oversee technical governance, support proposals and thought leadership, and build reusable architecture assets and centers of excellence.
Top Skills:
Agentic AiAWSAzureC4Data EngineeringDevOpsGCPGenerative AiMcpMicroservicesRetrieval-Augmented Generation (Rag)Rup 4+1TogafUml
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
