Execute end-to-end maritime and satellite communication service activations, resolve activation complaints, and provide multichannel B2B customer support. Coordinate with technical and billing teams on integrations, onboarding, and validation. Monitor satellite services operations, maintain documentation, manage escalations, and lead technical training and team development initiatives.
Role Overview
We are looking for a proactive and detail-oriented Activation Executive to support and execute service activations for maritime and satellite communication solutions. This role requires a solid understanding of satellite equipment, application platforms, and customer support protocols. You will be the key liaison between internal teams and clients for all activation-related tasks, ensuring efficient operations and seamless client experience.
Key Responsibilities
• Handle end-to-end service activations and ensure timely resolution of activation-related complaints.
• Provide multi-channel customer support via phone, Zoho tickets, email, WhatsApp, Microsoft Teams, and in-person meetings.
• Collaborate with the technical team to support system integration and onboarding activities.
• Coordinate with the billing team for activation dependencies and validations.
• Monitor and support internal Satellite Services (SS) operations.
• Ensure proper documentation and escalation handling during activations.
• Lead in-house training programs to build technical knowledge and promote new product awareness.
• Drive team motivation and participation through team building and skill development initiatives.
Required Technical Knowledge
- Domains & Service Providers: Inmarsat, KVH, Nelco, Hughes, Iridium, Starlink, Marlink, Navarino, FutureKonnect, Marpoint, GTMarine, Port-IT, WSN, WWDID, Videoconnect, Datto, StatumFive, Polestar, SP-net, Digigone.
- Products: VSAT, Starlink, FBB, SAT-C, SSAS, LRIT, Citadel, CCTV, VoIP DID, StatumFive, Sscrew, Mobilink, IBIS Access, etc.
- Applications & Tools: GTMail, FleetMail, SparkeyMail, Antivirus tools, Zoho Ticketing System, Microsoft Teams.
- Firewalls & Networking: Infinity, Commbox, FutureKonnect, Marpoint, SScrew WiFi, and other offline firewall systems.
Qualifications & Experience
• Bachelor’s Degree in Electronics, Telecommunications, IT, or related field preferred.
• 2–4 years of experience in Satcom operations, preferably in maritime connectivity services.
• Working knowledge of satellite systems, activation workflows, and client support processes.
• Familiarity with B2B client handling, remote support tools, and documentation systems.
Key Competencies
• Strong technical acumen with satellite communication systems
• Excellent communication and customer service skills
• Team-oriented with leadership and mentoring ability
• High attention to detail and documentation
• Problem-solving and multitasking capability under pressure
• Willingness to learn and adapt in a fast-paced environment.
What We Offer
• Exposure to international operations and cutting-edge satellite technologies
• Opportunity to grow in a niche, high demand sector.
• Flexible, collaborative, and innovative-driven work environment
• Competitive salary with performance-linked incentives
• Learning & Development opportunities across platforms and products
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