Account Executive - ITeS

As an Account Executive for the IT-Enabled Services (ITeS) vertical, you will play a pivotal role in guiding our customers through their digital and AI journey. You will deliver solutions that produce measurable business outcomes and growth for both the customer and Microsoft, partnering with stakeholders to identify, design, and accelerate the initiatives that matter most to their goals.

Drawing on your understanding of the ITeS industry, its pressure on delivery margins, the drive to automate high-volume processes, the race to elevate customer and agent experience, and the move up the value chain from labour arbitrage to AI-led, outcome-based services, you will help customers explore emerging technology trends and shape a clear, shared vision for their transformation. You will coordinate opportunities across the customer, Microsoft, and partner teams, and work closely with both technology and business executives to build and continually refine their digital roadmap, keeping it aligned to long-term goals while delivering incremental value at every stage of the journey.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can succeed at work and beyond.

Industry Expertise - Apply your knowledge of the ITeS sector to shape a transformation strategy aligned to the customer's business outcomes — improving delivery efficiency, automating processes at scale, and enabling new AI-led service lines. Challenge and guide the organisation through constructive conversations about their business and technology.

Strategic Customer Engagement - Develop a full understanding of the customer's business needs, priorities, and strategies, and deliver new insights that help them address those priorities jointly with Microsoft. Demonstrate long-term, differentiated value, and proactively build relationships across multiple levels of the customer's organisation to secure alignment and execution. Keep the bigger picture in view, absorbing complex information and bringing creative, conceptual problem-solving to every engagement.

Business Relationship Owner - Define the strategic vision and lead the transformation alongside the customer's CxO-level technology, digital, and business decision-makers. This calls for strong leadership and the confidence to challenge conventional thinking — because your success is measured by your customer's success.

Customer development and growth - You will develop and execute a strategic and tactical business plan aligned with Microsoft goals and objectives for managed customers to grow their IP business along with increasing internal AI and cloud consumption

Customers Sales and Acceleration - You will develop a go to market plan and Co-Sell execution tactics, lead pipeline reviews and coach customers to transform their strategies around sales and consumption. You will facilitate collaboration between customer and Microsoft internal teams to overcome obstacles, compete, and create proposals to meet consumption and revenue targets

Executive Relationship Building - You will build a trusted-advisor relationship with C-suite leaders of complex partners and align their priorities, strategies, and goals with Microsoft’s to build mutually beneficial account plans and achieve strategic alignment and growth.

Market Insight and Business Opportunity – You will identify top opportunities to pursue with customers incorporating your expertise, market insights, and deep knowledge of the competitive landscape ensuring Microsoft position as the industry leader. 

Team Mobiliser and Orchestrator – Work closely with Microsoft ITES ATU Team based in India. Navigate Microsoft and its ecosystem to maximize value for your customer. From executive sponsors to product experts and commercial leaders, bring the full strength of the organisation to bear so your customer receives complete, coordinated support.

Sales Leader and Operational Excellence - Deliver results by understanding digital transformation drivers and customer priorities. Identify new opportunities and help customers accelerate their move to the digital age, for their own benefit and that of their customers and stakeholders, achieving consistent, repeatable revenue and consumption targets.

Sales Challenger - Continuously deepen your industry and technical knowledge. Bring innovative industry solutions, benchmarks, and references to C-level executives that drive efficiency, optimisation, and greater customer satisfaction.

Strong Communicator - Articulate complex problems and solutions in a clear, logical, and impactful way.

Inclusive Leader - Use strong interpersonal skills to foster an inclusive culture that embraces diversity and reflects our mission to empower every person and organisation on the planet to achieve more. Build trust-based relationships quickly and gain valuable insight through collaboration with your customers and your team.

Alongside this strategic and technical expertise, you will bring proven sales experience, including:

• A track record of meeting and exceeding sales targets, grounded in a strong command of sales processes and methodologies.
• Experience developing and executing sales strategies that drive business growth and customer satisfaction.
• A demonstrated ability to build and sustain trusted relationships with key stakeholders — including C-level executives — to influence decisions and advance opportunities.
• Skill in identifying and qualifying new business, and managing the pipeline to deliver consistent, predictable revenue growth.
• Strong negotiation skills and the ability to close complex deals that create value for both the customer and Microsoft.

The ideal candidate will bring:

• A genuine interest in technology, with a solid foundation in core technologies.
• Deep experience solving ITeS business challenges — service-delivery automation, contact-centre and customer-experience modernisation, scaling multi-client delivery platforms, and data security and compliance for client data — through innovative technology solutions.
• A strategic planning mindset that connects day-to-day activity to long-term outcomes while delivering incremental benefits.
• Excellent relationship-building and consultative skills — the ability to listen, build trust, and constructively challenge.
• A strong record of success built on collaboration and the orchestration of virtual teams.

Job Requirements

• 10+ years of experience in enterprise technology sales, solution consulting, technical consulting, or technology strategy roles, with a proven track record of driving customer business outcomes.
• 5 Yrs + Experience working with Indian IT enabled services & Work closely with Microsoft ITES ATU Team based in India.
• Experience engaging and influencing executive-level decision makers, including CIOs, CTOs, CISOs, and business leaders.
• Experience leading AI, cloud modernisation, cybersecurity, or digital innovation programmes. Industry-recognised certifications in Cloud, AI, Security, Architecture, or related technology domains.
• Strong executive communication, stakeholder management, consulting, and strategic planning skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
• Engages customers in strategic conversations to identify business outcomes and position Microsoft solutions (including AI and Copilot) as enablers of transformation, in partnership with partners and services.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.