Jobs at Zoom

Leads Zoom’s India sales business with full revenue accountability across enterprise, upmarket, mid-market, SMB, and partner-led segments. Defines go-to-market strategy, closes complex enterprise deals, develops executive customer relationships, builds channel partnerships, and leads senior sales talent. Responsibilities include forecasting, pipeline generation, quota attainment, territory and headcount planning, talent development, and collaboration with APAC, product, marketing, and customer success teams.

Own net-new enterprise logo acquisition across India, selling Zoom’s collaboration suite. Self-generate pipeline, navigate complex multi-stakeholder sales cycles, engage CxO-level stakeholders, build business cases, close multi-year deals, and collaborate with pre-sales, marketing, and customer success while maintaining disciplined account planning and forecasting.

Manage complex number porting requests across EMEA and support India’s native number workflows. Coordinate with customers, carriers, account teams, customer success, engineering, and technical support to complete transfers, resolve porting fallout, maintain compliance documentation, and improve processes. Serve as an escalation point, support customer satisfaction, train new specialists, and operate during UK business hours.

Provide end-to-end technical support for Zoom’s Elite customers by diagnosing complex voice, video, and unified communications issues. Analyze logs, packet captures, and SIP traces; coordinate engineering and cross-functional war rooms; resolve escalated incidents; maintain expertise in Zoom products, integrations, and UC/CC environments; and create customer-facing technical documentation. The role includes after-hours, weekend, holiday, and on-call coverage.