Teams at Twilio

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.

Manage Twilio's Flex Billing & Backend team, ensuring successful delivery of software solutions, advocating agile practices, and fostering team growth.

Provide email, chat and phone support for account and billing issues, troubleshoot QoS and API problems, escalate and report bugs, perform billing reconciliations and audits, document knowledge base, and collaborate with cross-functional teams to resolve customer issues.