Jobs at Twilio

Support HR priorities across APJ by partnering with HRBPs and Centers of Excellence, analyzing workforce data, managing performance cases, coaching managers, supporting reorganizations and role assessments, coordinating cyclical HR programs, and maintaining confidential HR information. The role also involves process improvement, stakeholder alignment, reporting, and occasional travel for team or project meetings.

Design, build, operate, and optimize globally available distributed data ingestion and processing systems for Twilio Segment. The role handles high-volume streaming workloads, improves reliability, performance, security, and cost efficiency, collaborates with engineering and product teams, serves as a technical lead, mentors engineers, and partners with application teams to deliver customer solutions.

Design, build, and operate high-scale data routing, ingestion, and processing systems for Twilio Segment. Develop scalable distributed services in cloud environments, collaborate with product, design, and engineering teams, communicate technical trade-offs, mentor junior engineers, and participate in on-call support. Improve reliability, troubleshoot production issues, and refine operational tooling while delivering customer-focused features through modern CI/CD practices.

Leads technical direction and architecture for Twilio Flex’s high-scale TaskRouter backend services. Designs distributed systems, APIs, data architectures, and migration strategies; improves scalability, resilience, availability, observability, and operational excellence. Partners across engineering and product, influences roadmaps, leads design and code reviews, mentors engineers, and supports incident response. Requires extensive backend development experience, AWS expertise, distributed systems knowledge, and experience with databases and CI/CD.

Supports global customers with phone number porting, short code and Sender ID procurement, and phone number access. Resolves basic-to-advanced operational issues, manages carrier notifications, categorizes customer interactions, and collaborates with internal teams and communications partners. The role requires strong customer service, telecommunications or e-commerce operations experience, basic SQL and API knowledge, data-driven troubleshooting, organization, and flexibility for rotational schedules.

Provide email-based customer support for phone number operations, troubleshoot basic-to-intermediate issues, process carrier notifications, monitor queues and SLAs, document interactions, perform root cause analysis, and escalate complex issues to Level 2. The role also requires cross-functional collaboration, process learning and improvement, and effective communication with international stakeholders. Occasional travel may be required for team or project meetings.

Provides technical support for Twilio’s Programmable Messaging API to wholesale providers. Resolves complex customer issues, troubleshoots message deliverability, manages carrier escalations, communicates through phone, email, and chat, updates documentation, files reproducible bug reports, and collaborates with Product and Engineering. The role requires strong technical troubleshooting, customer communication, web and telecommunications knowledge, programming familiarity, and flexibility for weekend, swing, and night shifts.

Provides email-based customer support for global phone number operations, including number porting, short codes, Sender IDs, carrier notifications, and issue resolution. The role logs and categorizes interactions, troubleshoots customer and internal problems, learns operational processes, and collaborates with carriers and communications partners. It requires rotational schedule flexibility, customer-facing operations experience, basic SQL and API knowledge, strong communication, organization, empathy, and comfort working under pressure and ambiguity.

Provides customer and carrier support for global phone number operations, including number porting, short code and Sender ID procurement, issue resolution, interaction logging, and carrier notification handling. The role requires troubleshooting customer issues, learning operational processes, collaborating with internal and external partners, and using data to resolve complex problems. It is remote in India with occasional travel for team or project meetings.

Lead the technical direction of Twilio Segment’s high-scale data platform and pipelines. Design fault-tolerant, cloud-native distributed systems, guide complex architectural decisions, optimize performance, cost, and reliability, and influence engineers and executives. Prototype and deploy AI and LLM solutions for data-processing challenges while mentoring teams and driving technical alignment across geographically distributed engineering organizations.

Provides 24/7 technical support to top-tier customers, troubleshooting REST APIs, cloud solutions, connectivity, and communications platforms. Collaborates with developers, architects, partners, Technical Account Managers, Product, and Engineering teams to resolve complex issues, prioritize urgent tickets, meet short SLAs, and report reproducible bugs. The role requires shift and possible weekend or holiday coverage, strong customer communication, workflow optimization, and occasional travel for in-person meetings.

Build foundational AI and machine learning capabilities for Twilio’s Customer Memory platform. Responsibilities include researching LLM orchestration, retrieval, personalization, and autonomous agents; designing rigorous experiments; and deploying production-grade ML systems at scale. The role requires end-to-end ownership, cloud-based services, high-volume or real-time inference, technical leadership, mentorship, and collaboration across globally distributed teams.

Leads Twilio Segment’s data platform and pipeline engineering team, building high-scale ingestion, routing, and distributed data-processing systems. Responsibilities include architecting reliable cloud systems, guiding technical decisions, improving cost and performance, mentoring engineers, driving agile and automation practices, and translating technical strategy for stakeholders. The role requires managing software teams, overseeing multiple workstreams, and maintaining operational excellence across highly available systems processing large volumes of data.

Lead design and delivery of end-to-end prototypes and production-ready solutions for emerging AI initiatives. Drive AI R&D, mentor engineers, establish engineering standards, communicate architecture to stakeholders, and enable rapid experimentation amid high ambiguity.