Teams at TP

Provide omnichannel chat support to global clients using Teleperformance tools and processes. Deliver high-quality customer experience, follow client scripts and procedures, and collaborate within a diverse team. Requires B2 language proficiency, an undergraduate degree, and six months' relevant experience.

Join Teleperformance as a Quality Analyst to support and improve customer experience by monitoring interactions, ensuring service standards, using support technologies, collaborating with teams, and maintaining client satisfaction within an inclusive contact-center environment.

Support customer experience quality by monitoring and evaluating omnichannel interactions, enforcing quality standards, providing feedback and coaching, and generating reports to drive continuous improvement.