Teams at Startek

Leads customer support operations for wireless internet products and services. The role involves supporting customers through live chat, troubleshooting service issues, delivering meaningful customer interactions, and helping create positive client experiences. Candidates should be positive, energetic, and engagement-focused. The employer highlights customer experience technology, artificial intelligence, omnichannel support, and digital transformation solutions.

Leads operations activities for a customer experience services team, supporting client interactions, omnichannel customer engagement, performance delivery, and business transformation initiatives. The description provides limited role-specific responsibilities beyond the team leadership and operations scope.

Provide live-chat customer support, troubleshoot wireless internet products and services, engage customers to resolve issues, and deliver excellent CX while following company processes and quality standards.