Teams at Sprinto

The Technical Account Manager owns customer onboarding, engages with senior stakeholders, drives technical adoption, collaborates across teams, monitors customer satisfaction, advocates for customer needs, and ensures continuous improvement in processes.

Manage a high-volume portfolio of North American SMB accounts, owning renewals, forecasting, commercial negotiations, upsells, billing-risk mitigation, and account health. Use CRM workflows, dashboards, templates, and playbooks to prioritize accounts and maintain accurate records. Partner with Customer Success, Sales, Finance, and audit teams to resolve issues and drive retention. The role requires 2–4 years of account management, customer success, renewals, or sales experience, ideally in SaaS.

Own customer audit journeys from gap assessment and readiness through external audit fieldwork, remediation, findings resolution, and closure. Assess security controls, cloud environments, policies, and evidence; develop risk-based remediation plans; coordinate customers and independent auditors; track requests and risks; and support SOC 2 and ISO 27001 audits. Improve scalable audit playbooks and workflows while collaborating across technical and executive stakeholders.