Teams at Sovos

Monitor and maintain global network infrastructure, respond to alerts, troubleshoot complex issues, manage technical escalations, coordinate incident resolution, and document outcomes. The role serves as a technical point of contact during critical incidents, supports network changes and upgrades, mentors junior analysts, identifies recurring issues, collaborates across teams, and participates in 24/7 on-call rotations.

Supports pricing and monetization strategy through analysis of pricing, packaging, SKU, and product data. Builds reports and dashboards, maintains product and pricing information across internal systems, supports Salesforce and CPQ updates, conducts competitive intelligence, and coordinates pricing and packaging initiatives. Collaborates with Product Marketing, Product Management, Finance, and Sales Operations while using AI tools to improve reporting and commercial processes.

Lead technical direction for Sovos's AI Platform and LLMOps practice: set architecture, guardrails, observability, model and prompt strategies, enable teams through workshops and tooling, and mentor engineers to scale agentic and LLM-based systems into production.