Jobs at Sovos

Lead technical direction for Sovos's AI Platform and LLMOps practice: set architecture, guardrails, observability, model and prompt strategies, enable teams through workshops and tooling, and mentor engineers to scale agentic and LLM-based systems into production.

Design, scale, and optimize Sovos production infrastructure. Manage on-prem datacenter systems, automate provisioning with Terraform, maintain CI/CD in Azure DevOps, operate Kubernetes/Docker Swarm, and implement observability and alerting using the Grafana LGTM stack. Participate in on-call rotation, troubleshoot incidents, document processes, and support high availability.

Lead LLMOps initiatives to scale and govern generative AI: define AI quality standards, manage prompt and model versioning, coordinate safety/red team testing, implement observability for latency/cost/quality using tools like Langfuse, manage Jira workflows, develop playbooks, and lead AI incident response and root-cause analysis.

Provide client support for GST return filing via Sovos GST portal: guide clients on portal use, resolve GST and data validation queries, assist with data analysis, escalate technical issues, collect feedback, and recommend product improvements to ensure accurate, timely tax filings.

Design, build, and maintain cloud-native and datacenter infrastructure, automate provisioning and CI/CD pipelines, manage Kubernetes and containerized environments, improve observability, and support reliability, scalability, and global operations across distributed teams.

Manage end-to-end GST compliance for clients: resolve queries, collect information, prepare and validate return data, perform reconciliations and data validations, communicate regulatory updates and product changes, and maintain strong client relationships to meet deadlines and reduce risk.

Lead end-to-end API-based integrations between Sovos platforms and client ERPs. Gather requirements, design solutions, implement and test REST/SOAP integrations, validate data mappings, troubleshoot issues, coordinate with clients and partners, support production systems, and maintain integration documentation.

Lead a small DevOps/SRE team to design, automate, and operate scalable on‑premise and cloud infrastructure. Build CI/CD pipelines, manage datacenter and cloud deployments, implement observability (Grafana/Loki/Tempo/Prometheus), ensure high availability, troubleshoot production issues, and present technical strategy to stakeholders.

Build and maintain WordPress and Drupal platforms, develop modern frontend components, architect REST APIs and headless CMS solutions, implement MarTech/analytics (GTM, GA4), optimize performance and security, integrate CRM/marketing systems, and provide technical guidance and mentorship.

As a Senior Accountant, you will supervise financial transactions, ensure statutory compliance, support audits, mentor junior accountants, and manage financial accuracy in a global SaaS environment.