Jobs at Sovos

Owns Salesforce architecture and engineering across Sales Cloud, CPQ, and Service Cloud. The role governs Apex, LWC, Flow, security, integrations, data architecture, DevOps, AI/LLM capabilities, and platform health. It leads technical reviews, mentors Salesforce professionals, partners with business stakeholders, supports M&A integrations, and maintains SOX ITGC controls. Required expertise includes Salesforce Application Architect and CPQ certifications, Salesforce development, CPQ quoting processes, integrations, AI-enabled CRM automation, and DevOps governance.

Manage strategic enterprise accounts across North India, sell SaaS-based tax compliance solutions, identify expansion opportunities, and achieve revenue quotas. Responsibilities include developing account plans, managing Salesforce pipeline data, navigating complex enterprise sales cycles, engaging senior executives, promoting GST compliance products, and using AI-assisted workflows. The role requires collaboration with global accounts, moderate travel, and customer relationships involving accounts exceeding $1 million ARR.

Monitor and maintain global network infrastructure, respond to alerts, troubleshoot complex issues, manage technical escalations, coordinate incident resolution, and document outcomes. The role serves as a technical point of contact during critical incidents, supports network changes and upgrades, mentors junior analysts, identifies recurring issues, collaborates across teams, and participates in 24/7 on-call rotations.

Supports pricing and monetization strategy through analysis of pricing, packaging, SKU, and product data. Builds reports and dashboards, maintains product and pricing information across internal systems, supports Salesforce and CPQ updates, conducts competitive intelligence, and coordinates pricing and packaging initiatives. Collaborates with Product Marketing, Product Management, Finance, and Sales Operations while using AI tools to improve reporting and commercial processes.

Manage end-to-end GST compliance for clients: resolve queries, collect information, prepare and validate return data, perform reconciliations and data validations, communicate regulatory updates and product changes, and maintain strong client relationships to meet deadlines and reduce risk.