Teams at Softchoice

Provide Tier 2 technical support for Microsoft 365 and Windows endpoint/server environments. Troubleshoot incidents, fulfill service requests, manage tickets and SLAs, monitor systems, support identity and access (Entra ID/MFA/conditional access), document resolutions, escalate to Tier 3 or vendors, and participate in ITIL-based processes, training, and process improvements in a 24/7 rotating shift environment.

Technical pre-sales architect for enterprise AI engagements. Design end-to-end AI/ML infrastructures (GPU clusters, networking, storage, MLOps, inference), whiteboard architectures, validate NVIDIA integrations, collaborate with cloud and partner teams, drive proofs-of-concept via ATC, and ensure clean handoff to delivery while supporting revenue-generating sales efforts.

Lead and develop a global Project Coordinator (PC) team within the PMO, ensuring adherence to PMO methodology, project financial hygiene, quality assurance, resource planning, and cross-functional collaboration. Coach and mentor PCs, deliver training, manage staffing and utilization, oversee deliverables and risk/issue management, and drive continuous improvement and succession planning.