Jobs at Softchoice

Provide Tier 2 technical support for Microsoft 365 and Windows endpoint/server environments. Troubleshoot incidents, fulfill service requests, manage tickets and SLAs, monitor systems, support identity and access (Entra ID/MFA/conditional access), document resolutions, escalate to Tier 3 or vendors, and participate in ITIL-based processes, training, and process improvements in a 24/7 rotating shift environment.

Technical pre-sales architect for enterprise AI engagements. Design end-to-end AI/ML infrastructures (GPU clusters, networking, storage, MLOps, inference), whiteboard architectures, validate NVIDIA integrations, collaborate with cloud and partner teams, drive proofs-of-concept via ATC, and ensure clean handoff to delivery while supporting revenue-generating sales efforts.

Lead and develop a global Project Coordinator (PC) team within the PMO, ensuring adherence to PMO methodology, project financial hygiene, quality assurance, resource planning, and cross-functional collaboration. Coach and mentor PCs, deliver training, manage staffing and utilization, oversee deliverables and risk/issue management, and drive continuous improvement and succession planning.

Provide L3/L4 Azure support in a 24x7 MSP environment: monitor and maintain Azure IaaS/PaaS, respond to incidents, drive priority escalations, perform RCA, automate operational tasks, advise on governance/security/cost optimization, and maintain runbooks and client communications.

Support and enhance Oracle EBS R12 and Oracle Cloud ERP Finance modules: troubleshoot production issues, develop PL/SQL packages, reports and data models, assist integrations, participate in testing, documentation, code reviews, and quarterly updates while collaborating with analysts and senior developers.

Lead high-volume full life-cycle recruiting and strategic resourcing for India. Source and manage candidates across levels, consult with account teams and partners, negotiate fulfillment solutions, maintain pipelines, and manage interview, offer, background check, and onboarding processes.