Teams at Scale AI

Build and deploy end-to-end data infrastructure and customer-facing solutions for generative AI applications. Collaborate directly with technical customers and AI researchers, translate business needs into engineering solutions, rapidly experiment, and deliver scalable front-end, back-end, and infrastructure features. The role also involves influencing product direction, engineering culture, and critical projects supporting enterprise and government AI initiatives.

The Support Systems Specialist manages and optimizes Zendesk configurations, designs routing logic, collaborates with teams, and enhances operational efficiency in support systems.