Teams at Prodigal

Supports onboarding and offboarding, background verification, employee records, HR documentation, engagement activities, team events, payroll administration, and reimbursement reviews. The role also identifies process improvements and explores AI tools to improve HR efficiency while coordinating with employees, Finance, and DevOps.

Build and deploy production LLM-powered AI and voice agents, owning systems from scoping and design through deployment, monitoring, evaluation, and iteration. Optimize prompts, RAG pipelines, and reliability frameworks while collaborating directly with customers and implementation teams to solve workflow challenges and drive successful launches.

Manage the full post-onboarding customer lifecycle for B2B SaaS clients, driving adoption, retention, renewals, expansion, and satisfaction. Build strategic customer relationships, identify churn risks, analyze usage data, advocate for customer needs, and coordinate with Sales, Product, Growth, and Support teams. The role requires managing multiple accounts, guiding customers toward measurable ROI, supporting upselling, and working US hours from Prodigal’s Mumbai office.